Support Services Manager - Human Resources

About the Role

We are seeking a Support Services Manager specializing in Human Resources to direct HR support functions and ensure seamless daily operations. This role involves close collaboration with internal teams and external vendors to maintain quality service delivery and manage vendor invoicing efficiently, supporting HR operational goals.

Key Responsibilities

• Direct HR support services to maintain operational efficiency.
• Coordinate daily activities in compliance with corporate policies and procedures.
• Manage vendor and service provider relationships to guarantee service standards and contract adherence.
• Evaluate supplier invoices to ensure alignment with agreed terms.
• Collaborate with Finance to process invoice payments timely.
• Maintain accurate documentation and track payment status for invoices.
• Assist with routine HR operations and administrative tasks.
• Facilitate workplace preparedness, facility management, and other HR operational needs.
• Support organizing internal meetings, employee programs, and engagement activities.
• Compile regular reports reflecting support service performance and operations.
• Identify operational bottlenecks and propose process enhancements.
• Work closely with HR, Finance, and relevant internal teams to back ongoing projects and business initiatives.

Qualifications

• Diploma or Bachelor's degree in Business Administration, Human Resources, or equivalent discipline.
• 2 to 4 years' experience in support services, operations, or administrative roles.
• Basic knowledge of financial procedures including invoice and payment processes.
• Excellent organizational, coordination, and attention to detail skills.
• Strong communication and stakeholder engagement capabilities.
• Proficient in Microsoft Office, especially Excel and Outlook.

Preferred Skills

• Capability to juggle multiple tasks in a dynamic environment.
• Proactive problem-solving attitude.
• Effective interpersonal skills and ability to work well within teams.