Telecaller

Overview

Spybot Security Services Private Limited seeks a motivated and persuasive Telecaller to bolster our sales and business development initiatives focused on corporate clients. The role involves proactive outreach to potential customers to introduce our security services, discern their security needs, and develop promising leads to schedule meetings for our sales team.

Key Responsibilities

• Conduct outbound calls targeting corporate prospects.
• Present and explain the range of security services offered by Spybot Security Services.
• Assess client requirements relating to security guards and associated services.
• Identify and cultivate new sales opportunities and interested clients.
• Arrange appointments and meetings on behalf of the sales team.
• Follow up persistently with leads using calls and WhatsApp communications.
• Maintain and update daily call records and track lead statuses diligently.
• Provide qualified lead information to the respective sales personnel.
• Meet and exceed daily, weekly, and monthly call quotas.
• Coordinate activities between sales and operations departments.
• Uphold professional and courteous interactions with all clients.
• Generate daily reports summarizing calls and follow-ups conducted.

Candidate Profile

• Fluent in Hindi communication, both verbal and written; basic proficiency in English.
• Exhibits confidence and professionalism with a polite telephone demeanor.
• Familiarity with basic computer applications including WhatsApp and Microsoft Excel.
• Strong persuasion and client engagement skills.
• Efficient in managing follow-ups and maintaining accurate records.
• Open to fresh graduates as well as candidates with relevant experience.
• Prior exposure to telecalling, sales, lead generation, or customer service is advantageous.

Preferred Competencies

• Experience in outbound sales calls.
• Capable of generating and nurturing leads effectively.
• Skilled in client follow-up and appointment setting.
• Excellent corporate communication abilities.
• Basic understanding of CRM systems or proficiency in Excel.