Customer Success Manager

Overview

Join our international team as a Customer Success Manager on a one-year fixed-term contract covering maternity/parental leave. This role has the potential to become permanent based on business requirements and individual achievements.

Key Responsibilities

• Manage revenue performance including acquiring customers, executing campaigns, and reviewing outcomes.
• Maintain high customer satisfaction via regular engagement with assigned accounts and collaborating with internal teams to address pending issues.
• Develop and sustain strong client relationships by understanding needs, managing expectations, and consistently delivering quality.
• Work closely with Key Account Managers, Project Managers, and cross-functional departments such as Delivery, Marketing, Product Management, and Content teams.
• Compile and interpret reports on key performance indicators relating to acquisition and engagement campaigns.
• Lead and oversee internal User Acceptance Testing (UAT) to guarantee optimal product performance.
• Assess client requirements and facilitate their implementation with the appropriate internal groups.

Candidate Profile

We value a culturally diverse and open-minded workforce. The ideal candidate embraces change, thrives in dynamic environments, and is motivated to influence positive outcomes.

• A Bachelor's degree in Business Administration, Marketing, or related disciplines.
• At least three years of experience in Product Management, Telecommunications, or Digital Media sectors.
• Keen understanding of digital products and services within the ICT domain, particularly mobile and digital tech.
• Excellent communication skills coupled with a client-centric approach.
• Strong analytical thinking and problem-solving capabilities.
• Proficiency with Microsoft Office suite including Word, PowerPoint, Outlook, and Excel.
• Fluent in both German and English, written and spoken.

Employee Benefits

• Hybrid working model including 13 work-from-home days per quarter.
• Company performance bonus.
• Access to Job Ticket and Job-Rad programs.
• Allocated budget for learning and development.
• Provision of company pension scheme.
• Opportunities for global mobility.