Customer Support Representative (Fully Remote)

About the Role

Join JazzUpCo, a rapidly expanding home and dining brand focused on modern tableware design, as a Customer Support Representative. This fully remote position offers an exciting chance to contribute to the operational backbone of a fast-growing global brand, engaging directly with customers and supporting backend processes.

Key Responsibilities

• Address customer queries through email, social media, and chat platforms, utilizing tools like Gorgias.
• Provide empathetic and effective resolution to customer concerns, ensuring a positive experience.
• Collaborate with warehouse and logistics teams for efficient order fulfillment and tracking.
• Monitor customer reviews to identify trends, providing suggestions for system improvements.
• Manage daily operational tasks including returns tracking and record updates to maintain organization.
• Work alongside the team to enhance standard operating procedures and backend workflows.
• Serve as the customers' advocate by conveying feedback to help refine the business processes.

Candidate Profile

• Excellent communicator with a patient, warm, and clear approach.
• Highly reliable and detail-focused, maintaining organization and follow-through.
• Comfortable with technology and process-driven environments, familiar with tools such as Notion, Slack, and Gorgias.
• Committed full-time to grow with the company, ready to learn across various business areas.
• Strong team player who contributes positively and asks insightful questions.

Company Culture

JazzUpCo prioritizes a culture based on excellence, fulfillment, and continuous growth. The environment fosters pride in quality work, meaningful contributions, and ongoing personal and professional development.

Why Join JazzUpCo?

• Fully remote, full-time employment with paid time off and benefits.
• Direct mentorship from the founder and team lead.
• Engagement in a fast-growing brand where each team member's impact is tangible.
• Collaborative team atmosphere focused on learning and shared success.

Application Process

Candidates undergo a multi-step recruitment process including an application submission, interview, practical task, and a 60-day onboarding and probation to integrate and train before full-time confirmation and continued mentorship.