Customer Support Specialist (Arabic)

Role Overview

We are seeking an Arabic-speaking Customer Support Specialist to deliver prompt, professional, and empathetic service to customers in a remote setting. This role acts as a primary contact for customer questions and concerns, with a focus on resolving issues efficiently and maintaining a high standard of support across every interaction.

Key Responsibilities

• Handle customer queries by email, chat, or phone in Arabic, and in English when needed.
• Share clear and accurate information about products, services, and procedures.
• Communicate in a courteous, professional, and understanding manner.
• Support customers with troubleshooting and resolution of routine issues.
• Investigate the underlying cause of problems and help customers reach a solution.
• Escalate complex, delicate, or unresolved matters to the right internal team.
• Record every customer interaction in CRM or other support tools.
• Monitor open tickets and follow up until the matter is closed.
• Keep customer information complete, correct, and current.
• Meet internal quality and communication standards in all responses.
• Manage complaints with patience, professionalism, and empathy.
• Identify repeated issues and contribute ideas for service improvement.
• Coordinate with internal teams to address customer concerns effectively.
• Attend training sessions and team meetings as required.
• Stay informed about product updates, policy changes, and process revisions.

Required Qualifications

• Fluent written and spoken Arabic, with good English communication skills.
• Strong verbal and interpersonal communication ability.
• Customer-first attitude with patience and empathy.
• Comfort working on several tasks in a busy, fast-moving environment.
• Basic computer literacy and comfort using digital tools.
• Good problem-solving ability and strong attention to detail.
• Capable of working independently from a remote location.
• Prior experience in customer support is an added advantage.

Technical Setup

• Stable high-speed internet access.
• Personal computer or laptop with an up-to-date operating system.
• Quiet workspace suitable for professional remote work.
• Experience with email, chat platforms, and CRM tools is preferred.

What We Offer

• Competitive pay package.
• Flexible remote work schedule.
• Onboarding and training support.
• Growth opportunities within customer support.
• Performance-linked incentives.
• Supportive and collaborative virtual team culture.

Additional Information

This position is intended for dependable, service-oriented professionals who enjoy helping customers and can maintain strong service quality while working remotely.