Front Office Associate

About The Company

The First Group Hospitality is a fast-growing hospitality management business focused on delivering high standards across a diverse collection of upscale hotels, signature dining venues, and leisure destinations. The company aims to create memorable guest experiences at every interaction.

Its team includes experienced professionals with backgrounds in well-known hotel brands and strong knowledge of the Dubai and GCC markets. Supported by a broad operational setup covering all major hotel management functions, the company provides customised solutions designed to improve efficiency, increase revenue, and strengthen guest satisfaction.

The First Group Hospitality also emphasises long-term client partnerships, using global perspective, regional know-how, and a solid operating base to manage hotels carefully, improve performance, raise profitability, and support sustainable growth.

Role Summary

The Front Office Associate will act as the first point of contact for guests and visitors, delivering high-quality service while also handling administrative support tasks in a polished and efficient way. The role requires the ability to juggle multiple tasks, stay composed in a busy environment, and communicate clearly and professionally.

Key Responsibilities

• Receive guests courteously and ensure they feel welcomed on arrival.
• Respond to incoming calls and support guests with questions or service requests.
• Oversee reservations and booking-related coordination.
• Process both cash and card payments accurately.
• Support day-to-day office administration such as record filing, data entry, and photocopying.
• Keep the reception desk and surrounding area neat and well arranged.
• Work closely with other departments so hotel operations run smoothly.

Qualifications and Skills

• Completed high school or an equivalent level of education.
• Prior exposure to customer service or administrative work is preferred.
• Strong verbal and written communication skills, along with good people skills.
• Well-developed organisation and time-management abilities.
• Comfortable performing under pressure in a busy, fast-paced setting.
• Working knowledge of Microsoft Office and related software tools.
• Careful attention to detail and a high level of accuracy.
• Availability to work varied shifts, including evenings, weekends, and public holidays.
• Ability to communicate in more than one language is an added advantage.

Work Environment

This is a full-time, onsite position based in Dubai, United Arab Emirates.