Helpdesk Administrator

Role Overview

NG Bailey seeks a capable Helpdesk Administrator to provide crucial administrative support to the operational team managing the South Eastern Railway Contract. This role is based in Kent - Rochester and demands a dedicated professional to help ensure compliant and efficient service delivery.

Key Duties

• Support Contract Supervisors and the Contract Manager in effective account and contract management.
• Utilize the CAFM System to monitor contract performance and service trends, aiming to optimize operations and forecast compliance needs.
• Oversee the tracking of Service Level Agreements (SLAs) for quoted works.
• Prepare prompt and accurate quotations for maintenance and minor projects.
• Ensure statutory compliance within the Hard Facilities Management Engineering team by coordinating required staff and service partners to prevent any breaches.
• Contribute to the preparation of all operational, commercial, contractual, and compliance documentation as required by clients.
• Manage document control processes to maintain up-to-date records in the document control center.
• Assist in the upkeep and continual updating of contractual documentation.
• Work a standard schedule of 40 hours per week, Monday to Friday, 8:00 AM to 5:00 PM with one hour for lunch.

Candidate Profile

The ideal candidate will have a strong background in administration, ideally with customer service experience, and exhibit skills in problem-solving and priority management under pressure while maintaining exceptional customer service standards.

Qualifications and qualities expected:

• Relevant qualification as a Helpdesk Administrator.
• Experience with CAFM systems is a plus but not mandatory as training is provided.
• Proficiency in managing multiple tasks and prioritizing effectively while meeting tight deadlines.
• Capability to communicate and coordinate with engineers and subcontractors to uphold work standards.
• Strong analytical and logical problem-solving aptitude.
• Educational qualifications in Mathematics and English Language.
• Proficiency in Microsoft Office suite, especially Excel and Word, for creating detailed reports.

Benefits Offered

• Competitive salary ranging from 28,000 to 32,000 depending on experience.
• 25 days of holiday plus public holidays.
• Company pension scheme with contributions.
• Paid sick leave.
• Personal wellbeing and volunteer days.
• Private medical insurance coverage.
• Employee assistance program with 24/7 support including counseling and legal advice.
• Flexible benefit options such as dental insurance, gym memberships, savings schemes (Give As You Earn), travel insurance, and tax-free bike schemes.
• Access to a personal development programme for career progression.

Additional Information

As part of the recruitment, candidates will undergo an English Comprehension Assessment to help ensure safety standards on railways. Any requests for accommodations in this or the interview process are welcomed and will be supported.

NG Bailey is committed to fostering an inclusive and respectful culture and provides clear communication throughout recruitment. The company, established in 1921, is a prominent independent engineering and services business in the UK boasting 3000 employees and 500 million turnover, working on innovative infrastructure projects. Employee development is prioritized with consistent training and career progression opportunities.