IT Support Specialist

About the Role

Join Gallup as an IT Support Specialist, providing essential technology assistance to associates and clients. You will act as a dependable technology liaison at the Singapore office, also extending support across APAC locations as needed. Your role involves delivering exceptional end-user support, managing workplace technology, and ensuring seamless operation of meeting and conference room equipment to facilitate smooth events, client meetings, and classes.

Key Responsibilities

• Offer prompt walk-up, deskside, and remote tech support to Gallup associates, visitors, and clients.
• Diagnose and fix hardware, software, account, and Microsoft 365 issues primarily on Windows platforms while supporting Apple devices when required.
• Prepare new associates’ technology including device setup, account creation, and asset tracking.
• Maintain office technology assets such as audio-visual equipment, printers, and network infrastructure including routers, switches, and wireless access points.
• Manage conference room technology and multimedia platforms ensuring flawless execution of meetings and events.
• Anticipate user needs to proactively eliminate obstacles to productivity.
• Monitor and escalate technical issues, collaborating with global IT teams to ensure timely solutions.
• Accurately document support activities within Gallup’s IT service management system and continually refine support processes and user experience.
• Provide early shift support for global ticket queues, assist APAC offices with tech needs, and coordinate with Gallup’s US-based technology team when needed.

Desired Skills and Attributes

• Strong customer-service orientation with professional, empathetic, and prompt support approach.
• Proficient troubleshooting skills in Windows environments, Microsoft 365 apps, networking basics, and workplace technology.
• Reliable ownership of issues through to resolution with consistent high-quality delivery.
• Remain calm and attentive during high-stakes meetings and technical challenges.
• Effective communicator who can clarify technical concepts and collaborate globally.

Requirements

• Relevant IT certification, diploma, bachelor’s degree in IT or related experience.
• Minimum two years professional experience providing on-site or remote technical support.
• Experience with Windows and Mac OS, Microsoft 365, laptops, mobile devices, and standard business applications.
• Hands-on knowledge of meeting room technology, Microsoft Teams, Zoom, and other conferencing tools.
• Familiarity with IT service management systems; experience with ServiceNow preferred.
• Microsoft or equivalent IT certifications preferred.
• Experience using AI productivity and troubleshooting tools such as ChatGPT, Claude, Gemini, or Copilot is advantageous.
• Availability to work on-site in Singapore at least four days weekly.
• Must have legal eligibility to work in Singapore; visa sponsorship is not provided.

Additional Information

Gallup is dedicated to impactful global analytics and advice, which shapes its clients' success worldwide. The company offers comprehensive benefits including competitive salary, medical and dental insurance, life insurance, retirement savings, employee stock ownership, transit benefits, family support benefits, employee assistance programs, and wellness activities.

Gallup is committed to diversity and inclusion, providing equal employment opportunities. Application data will be processed and stored in the United States under Gallup’s Privacy Policy.

Note: Gallup does not collaborate with recruitment agencies for this vacancy and will not accept unsolicited resumes or fee-related claims.