Manager - Mortgage Loan Processing

Role Summary

This position involves providing dedicated support to an Australian mortgage broking team by preparing and processing loan applications to ensure precision, compliance, and effective progression towards approval and settlement.

Responsibilities

• Efficiently manage and organize the broker's Outlook inbox, ensuring prompt communication and effective email handling.
• Facilitate the complete mortgage loan application cycle by adhering to established workflows and checklists.
• Proactively request and follow up on all outstanding client documentation to keep applications moving forward.
• Maintain and upload loan-related documents into CRM systems, lender portals, and other digital repositories accurately.
• Communicate professionally with clients, lenders, and stakeholders to provide regular updates on application statuses.
• Ensure accurate record-keeping in CRM platforms, including detailed file notes and client data throughout the loan process.
• Prepare comprehensive loan files and accompanying documentation for broker assessment before submission and final settlement.
• Offer excellent customer service and administrative assistance to support seamless daily operations.

Requirements

• Demonstrated prior experience working alongside an Australian Mortgage Broker is mandatory.
• In-depth knowledge of the Australian mortgage application lifecycle, from initial enquiry through settlement.
• Proven experience coordinating with numerous Australian lenders and overseeing loan progression.
• Competency in using mortgage CRM software and Microsoft Outlook to manage communications and workflows effectively.
• Outstanding communication skills coupled with the ability to build and maintain strong client relationships.
• Excellent organizational capabilities with meticulous attention to detail and accuracy in documentation.
• Ability to work autonomously while conforming to established standard operating procedures and workflows.
• A dependable, proactive attitude with quick learning aptitude and strong multitasking abilities to meet deadlines consistently.

Additional Information

• Location: Colombo, Western Province, Sri Lanka
• Working Hours: 4:30 AM to 1:00 PM Sri Lanka Time
• Compensation: Paid in foreign exchange
• Work Setup: Work from home