Operations Manager

Position Overview

We are looking for a seasoned Operations Manager to lead our café business operations located in Makkah, Saudi Arabia. The role demands at least a decade of experience in managing café or restaurant operations, with deep expertise in brand management, running multiple branches, and developing franchise systems. This position involves optimizing everyday operations, enhancing efficiency, upholding quality, boosting profitability, and ensuring outstanding customer service across the business.

Key Responsibilities

• Manage daily operations across all café outlets to maintain operational superiority.
• Design, implement, and refine operational frameworks, policies, and SOPs.
• Develop and maintain extensive franchise packages, including operations manuals, brand standards, quality assurance standards, training documentation, new store launch protocols, and customer service guidelines.
• Drive franchise expansion and provide ongoing franchise support.
• Supervise product quality and customer satisfaction benchmarks.
• Analyze operational performance and financial reports, track KPIs, and apply strategies for improvement.
• Oversee budgeting, control expenditures, and identify profit-enhancing opportunities.
• Manage procurement, inventory, and supply chain processes.
• Recruit, train, mentor, and appraise branch managers and staff.
• Ensure full compliance with company policies, food safety regulations, health standards, and local legislation.
• Collaborate with multiple departments to fulfill corporate objectives.
• Lead opening and operational setup for new café branches.

Qualifications and Skills

• Bachelor’s degree in Business Administration, Hospitality Management, or similar field.
• At least 10 years’ experience in café or restaurant operations management.
• Proven track record in franchise system development and operational documentation.
• Experience managing multi-location café or restaurant operations.
• Excellent leadership, communication, and personnel management skills.
• Strong analytical, strategic planning, and problem-solving capabilities.
• Experience in budgeting, financial analysis, and KPI tracking.
• Proficiency in Microsoft Office applications and POS systems.
• Ability to operate effectively under pressure and lead continual operational enhancements.

Additional Expertise

• Franchise development and business growth strategies.
• Multi-branch operational leadership.
• Standard operating procedures creation and implementation.
• Quality control and assurance management.
• Budgeting and cost management.
• Inventory and supply chain oversight.
• Enhancement of customer experience.