Oracle EBS Functional Lead

About ITC Infotech

ITC Infotech India Ltd. is a SEI CMM Level 5 certified provider of software services and solutions. The company leverages ITC's robust business foundations to deliver innovative and cost-effective business-friendly solutions worldwide. Their domain expertise includes Manufacturing, Consumer Packaged Goods & Retail, Hospitality & Travel, and Financial Services sectors.

Role Overview

The Oracle EBS Functional Lead will be responsible for functional leadership within Oracle E-Business Suite (EBS) applications under a managed services setup. This role entails handling Level 1 and 1.5 support requests, ensuring operational stability, and collaborating effectively with technical teams for timely resolution of issues. It requires managing functional analysis, business requirements, and compliance with service level agreements (SLAs).

Responsibilities

• Manage incidents and service requests while providing L1/L2 functional support across Oracle EBS modules including Accounts Receivable, Accounts Payable, General Ledger, Fixed Assets, Cash Management, Receivables Interface, Inventory, eTax, and SLA.
• Troubleshoot functional problems ensuring resolution within defined SLAs and escalate complex issues to higher support levels or development teams if needed.
• Analyze and understand client business processes; perform fit-gap assessments for improvements and change requests.
• Develop and maintain standard operating procedures (SOPs) and process mapping documentation.
• Oversee monthly closing activities handled by the L1 support team, monitoring inbound and outbound transaction flows.
• Configure Oracle EBS solutions based on business needs and develop as well as execute functional test plans for upgrades, patches, and fixes.
• Define and support system integration testing (SIT) and user acceptance testing (UAT), preparing relevant documentation for user tests and functional specifications for minor enhancements, as well as validate deliverables from the L1 team.
• Maintain up-to-date functional documentation and conduct training sessions for end-users and support personnel.
• Collaborate with technical teams and client stakeholders for requirements gathering, issue resolution, and status reporting.
• Lead and manage an offshore L1 support team, monitor their performance and key performance indicators, organize regular communication touchpoints, and facilitate skill development.
• Participate in operational governance meetings and provide systematic updates to business owners and key stakeholders.
• Identify and implement continuous improvements in Oracle EBS financial processes and ensure detailed recording of solutions and configurations.

Qualifications and Skills

• Bachelor's degree in Accounting, Finance, Information Systems, or a related discipline.
• Over 10 years of direct experience with Oracle E-Business Suite Financials (preferably versions R12.1 or R12.2).
• Strong functional knowledge of at least four core Oracle Financial modules such as General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, and Cash Management.
• In-depth understanding of accounting standards, financial reporting, and enterprise financial processes.
• Experience managing Oracle EBS implementation, upgrade, or significant enhancement initiatives.
• Ability to draft and interpret functional documentation and coordinate custom solution development with technical teams.
• Excellent communication, stakeholder engagement, and problem-solving competencies.
• Proven leadership in managing cross-functional and offshore support teams with focus on incident management and SLA adherence.
• Operational support expertise including incident handling and SLA ownership beyond project execution.
• Knowledge of French is advantageous but not mandatory.