Passenger Services Agent

About the Role

Join Swissport, a leading global aviation services provider handling Ground Handling, Cargo Handling, and Passenger Services for over 300 million passengers each year. Our goal is to offer the aviation sector consistent, customized solutions worldwide, enhancing the passenger experience. We are searching for dedicated individuals who embrace our core values: Show You Care, Do the Right Things, and Win as a Team.

Key Responsibilities

• Verify and inspect passenger documents thoroughly.
• Issue boarding passes and assist passengers whose flights are disrupted or cancelled with rebooking.
• Handle passenger baggage processes including fee assessments where applicable.
• Support passengers through arrivals and check-in, especially those requiring special assistance such as unaccompanied minors, VIPs, and wheelchair users.
• Guide passengers through Customs, Immigration, and Quarantine as needed.
• Make public announcements when necessary.
• Coordinate with Ramp Service Agents to ensure availability of wheelchairs, strollers, and gate-checked bags during departures and arrivals.
• Adhere strictly to all federal, state, municipal, airport authority, carrier security protocols, and Swissport policies and procedures.
• Operate equipment including jet ways, computers, and carrier-specific ticketing software.
• Complete all required work documentation accurately.
• Perform any other duties as assigned.

Candidate Profile

• High School diploma or GED equivalent required.
• Flexibility to work varied shifts including days, evenings, nights, weekends, and holidays.
• At least 1 year of experience in a fast-paced work environment.
• Attention to detail with a drive for continual improvement.
• Self-motivated and capable of working independently.
• Ability to follow structured processes with adaptability when necessary.
• Proficient typing skills and the capacity to learn airline-specific ticketing software.
• Minimum age of 18 years.
• Must be legally eligible to work in Canada.
• Fluency in spoken and written English; bilingual is a plus.
• Willingness to work in all weather conditions.

Compensation and Benefits

• Hourly wage of $18.62.
• Paid training provided.
• Group benefits including insurance and RRSP options.
• Complimentary parking facilities.
• Uniform supplied.

Diversity and Equal Opportunity

Swissport is committed to diversity and inclusion, providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.