Programme Support

About the Role

Join Pinnacle Health's Waikato team as a Programme Support professional, where you will be integral to the facilitation and support of multiple primary healthcare programmes and services across the region.

This position provides critical coordination, operational assistance, data oversight, and engagement with stakeholders to ensure the delivery of high-quality and accessible integrated health services to patients, their families, healthcare providers, and local communities.

You will serve as a central coordinator supporting general practices, contracted healthcare providers, and clinical teams by managing programme administration tasks, claims handling, reporting duties, and communication workflows.

Responsibilities include managing programme-related databases and reporting platforms, facilitating provider onboarding, monitoring ongoing programme compliance requirements, assisting with contractual reporting responsibilities, and contributing initiatives towards continuous service enhancement and improved health outcomes.

What We Offer

• An organization committed to honoring Te Tiriti o Waitangi.
• A supportive and collaborative team environment.
• Opportunities to work alongside a dedicated team passionate about enabling community health.
• A workplace culture that promotes well-being with flexible work arrangements and gifted leave.
• Benefits including medical insurance, Employee Assistance Program (EAP), and complimentary flu vaccinations.

Candidate Profile

• Previous experience in administration and/or customer service roles.
• Familiarity with multiple digital platforms including databases and reporting tools.
• Proficiency in Microsoft Office applications: Word, Excel, Outlook, and PowerPoint.
• Excellent organizational capabilities with strong accuracy and attention to detail.
• Effective verbal and written communication talents.
• Professionalism with a customer-centered approach and strong interpersonal skills.
• Capability to handle confidential and sensitive information responsibly.
• Analytical mindset with problem-solving skills and the ability to take initiative.
• Experience in community or primary healthcare settings is advantageous.
• Knowledge of patient management systems like MedTech or Indici is preferred.
• Understanding of and respect for Te Tiriti o Waitangi.
• Possession of a current full New Zealand driver's license.

About Our Team

Pinnacle Health has made a clear commitment to Māori and Pasifika communities to enhance health equity aligned with the principles of Te Tiriti o Waitangi.

Joining us means contributing to programmes that improve healthcare access and outcomes, while growing professionally and personally within a well-structured and supportive organization devoted to both its workforce and community engagement.

Additional Information

This is a fixed-term contract lasting 12 months.

Applications are reviewed on receipt to ensure a timely interview schedule. Candidates may undergo a brief pre-interview phone screening. Please notify the employer if any accommodations are required during the recruitment process.

Applications close at 5 pm on Friday, 28 August 2026.