Receptionist

Job Overview

The main role involves greeting visitors and managing telephone communications, strictly confined to clerical tasks at the reception/administrative area without any clinical duties.

Key Responsibilities

• Deliver general clerical and administrative assistance.
• Welcome patients, clients, and guests warmly and professionally.
• Handle incoming phone calls, relay messages or transfer as needed.
• Register visitors and guide or escort them to designated locations.
• Notify staff about visitor arrivals and cancellations promptly.
• Keep an accurate visitor sign-in record.
• Manage incoming and outgoing correspondence.
• Organize appointment scheduling and coordinate meeting room reservations.
• Ensure cleanliness and orderliness of the reception area.
• Perform additional assigned tasks as required.
• Maintain confidentiality of patient protected health information and report any breaches immediately.

Supervisory Responsibilities

This position does not involve any supervisory duties.

Candidate Qualifications

• Minimum requirement is a high school diploma or GED.
• Prior experience in administrative or receptionist roles is preferred.
• Proficient in reading and interpreting business documents, technical procedures, and regulations.
• Capable of writing reports, formal correspondence, and manuals.
• Effective communication skills to address inquiries from managers and colleagues.
• Basic mathematical skills to understand concepts like fractions, percentages, ratios, and proportions.
• Problem-solving skills to manage practical issues with limited standard procedures.
• Ability to understand instructions given in diverse formats such as written, verbal, diagrams, or schedules.
• Familiarity with Microsoft Office Suite, clerical duties, and operating multi-line telephone systems.

Physical Requirements

• Occasionally lift or move items weighing up to 25 pounds.
• Extensive use of computers.
• Regular activities include sitting, standing, walking, talking, reading, and hearing.
• Frequent use of office machines like copier, scanner, fax, telephone, and calculator.
• No travel is required for this role.

Working Conditions

Typical office environment with low to moderate noise levels. Reasonable accommodations are provided to support employees with disabilities.

Additional Information

Management reserves the right to modify duties and responsibilities of this role at any time. This description outlines key functions but is not exhaustive. The employer is an equal opportunity provider committed to nondiscriminatory hiring practices.