Room Maker

About room2 Hometels

room2 Hometels, part of the Lamington Group and originators of the "Hometel" concept, offers thoughtfully designed accommodations blending practicality with a homely feel. We prioritize genuine care and attention to guests' actual needs over scripted interactions.

Role Overview

As a Room Maker, you will be responsible for preparing guest rooms and communal areas to ensure guests feel welcomed and comfortable. Your attention to detail will impact guests' first impressions and enhance their stay. Daily tasks involve cleaning, replenishing essentials, maintaining standards, and reporting maintenance concerns. The role is dynamic, close-knit, and offers opportunities for growth within hospitality.

Responsibilities

• Thoroughly prepare rooms with fresh linens and stocked amenities before guest arrivals.
• Attend to subtle details like arranging furniture and spotting missing items to ensure rooms are flawless.
• Maintain cleanliness and readiness of guest bedrooms, corridors, and shared spaces.
• Identify and promptly report maintenance issues to avoid guest inconvenience.
• Coordinate with front-of-house staff on room statuses to facilitate smooth check-ins.
• Respond attentively to guest requests such as extra towels or linens and unexpected needs.
• Organize trolley and work areas efficiently to keep daily workflow smooth and effective.

Candidate Profile

• Experience in housekeeping, hospitality, or any environment requiring meticulous attention to detail and consistent quality.
• Ability to work independently with good time management while sustaining high standards during busy periods.
• A keen eye for detail, quick to notice minor imperfections or irregularities.
• Reliable, proactive, and ready to take ownership of tasks and support the team as needed.
• Effective communicator comfortable collaborating with housekeeping and front-of-house teams.
• Prior experience in hotels or guest accommodations is advantageous but not essential; core attributes of care and pride are paramount.

Why Work With Us

• Supportive team environment with engaged leadership and ongoing conversations focused on personal development.
• Clear pathways for career advancement into supervisory or broader operational roles.
• Comprehensive onboarding and training designed to equip you with confidence and broaden your understanding of guest experience.
• Respect for work-life balance with additional annual leave, company sick pay, two paid volunteer days, and other benefits.
• Access to discounted stays and a complimentary overnight stay at our properties to experience the brand as a guest.
• Competitive benefits including pension contributions, wellbeing programs, cycle-to-work scheme, and gym access.

Recruitment Process

• Apply with your CV and brief note explaining your interest—no formal cover letter needed.
• Participate in a 30-minute interview with the hiring manager.
• Visit the site to meet the team and see the workspace before making a decision.
• Receive prompt feedback on your application; all candidates are notified of the outcome.

Commitment to Inclusion

Lamington Group and room2 Hometels are equal opportunity employers embracing diversity across all backgrounds. We welcome applications regardless of age, race, gender, sexuality, disability, or belief. Reasonable accommodations are provided during recruitment upon request.