Assistant Manager - Customer Services
Mumbai, Maharashtra, India · Tempo total
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- Vagas
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- Publicado
- há 2 dias
Where you'll work
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About the Role
This position is for an Associate Manager in Customer Service, responsible for overseeing a team of 20 to 25 customer service associates and ensuring smooth day-to-day service delivery. The role focuses on handling escalations, maintaining service standards, and continuously improving the customer experience.
Key Responsibilities
- Guide and manage a team of 20–25 customer service associates.
- Handle customer escalations and ensure timely resolution.
- Monitor and maintain adherence to SLA commitments.
- Work on initiatives that strengthen customer satisfaction and service quality.
- Track team performance and support achievement of operational targets.
- Review reports and use insights to improve service processes.
- Contribute to process enhancements across customer service operations.
Eligibility
Candidates with any graduate degree may apply.
Additional Information
The role is based in Mumbai, India. The hiring company is a recruitment and HR services firm that supports businesses with talent acquisition and HR assistance across industries.