Case Manager

Role overview

QBE Insurance is hiring experienced Case Managers to join its Workers’ Compensation Nominal Insurer team. The position is based in Lismore, New South Wales, with options also mentioned for Parramatta or Newcastle. This is a permanent, full-time role with a hybrid setup that combines office work and working from home.

In this role, you will oversee a portfolio of workers’ compensation claims and provide an empathetic, high-quality experience for injured workers. You will work closely with employers, treatment providers, rehabilitation partners, and internal teams to support safe, sustainable, and timely return-to-work outcomes.

About the employer

QBE is an international insurer operating across 26 countries with more than 13,000 employees. The company focuses on delivering customer outcomes with a human approach and is working toward becoming a more consistent and innovative risk partner.

Key responsibilities

• Handle a portfolio of workers’ compensation claims within the Nominal Insurer scheme and ensure outcomes are prompt, compliant, and effective for injured workers and employers.
• Use knowledge of workers’ compensation legislation and guidelines to assess liability, coordinate treatment, and support safe return-to-work outcomes.
• Partner with employers, injured workers, treating practitioners, rehabilitation providers, and internal stakeholders to deliver proactive, customer-focused claims management.
• Keep claim files accurate and compliant, meeting regulatory, contractual, and audit standards.
• Support continuous improvement by spotting opportunities to simplify processes and improve service delivery.
• Contribute to a supportive, purpose-led team environment that values collaboration, capability growth, and strong customer outcomes.

Candidate profile

• Prior experience managing workers’ compensation claims, with a solid understanding of legislation and statutory claims processes.
• Strong ability to influence and build relationships, along with clear and confident written and verbal communication.
• Customer-first mindset with a focus on positive outcomes for injured workers, employers, and other stakeholders.
• Proven resilience and good judgement when handling complex, sensitive, or high-pressure claim situations.
• Strong organisation and time management skills, with the ability to juggle competing priorities in a fast-moving setting.
• Proactive and growth-oriented attitude, with willingness to learn and contribute in a collaborative team.

Benefits

• Hybrid working arrangement to support a better work-life balance.
• Access to holistic wellbeing support, including coaching, nutritional guidance, confidential counselling, and financial and legal advice.
• 18 weeks of gender-equal flexible leave for all new parents, including paid superannuation.

Additional information

Successful candidates must complete work rights verification, police checks, and credit checks through the company’s online provider as a condition of employment.

The closing date for applications is 28 July 2026 at 11:59 PM.

QBE is committed to equal employment opportunity and operates in line with applicable legislation in each jurisdiction. The company also encourages an inclusive workplace and offers support for access needs, alternative work arrangements, and connection with employee networks.

Recognition and awards

• Winner of the 2025 Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for the Respect@QBE program.
• Named Most Inclusive Workplace in the 2023 Australian HR Institute (AHRI) Awards.
• Ranked in the top ten AAGE Top Graduate Employers 2025 for medium-sized programs, as voted by graduates.