Executive – Consumer Technical Insight

Role overview

This position sits within the Product Development / Innovation Lab team in Mumbai and reports to the Manager – Product Innovation / Technical Evaluation. The selected candidate will act as the link between end users and the technical formulation group by taking lab-created samples to real consumers, running salon-based trials, overseeing extended consumer assessments, and converting feedback into practical input for formula refinement and new product creation.

Key responsibilities

• Source, screen, and engage appropriate consumers as well as salon collaborators for trials and product checks.
• Run instant, short-duration, and extended consumer testing for lab-formulated skincare, haircare, and color cosmetic products.
• Track, document, and evaluate consumer reactions related to performance, feel, scent, effectiveness, and overall sensory experience.
• Carry out salon visits to showcase products and collect professional input from stylists, makeup artists, and beauty advisors.
• Keep organized records of trial outcomes, feedback interactions, and participant profiles.
• Work with formulation, claims, and marketing teams to decode feedback and recommend technical changes.
• Condense consumer learnings into clear recommendations that can improve products.
• Contribute to consumer evaluation documentation and help assess whether products are ready for launch.

Desired skills and competencies

• Working knowledge of beauty and personal care products.
• Practical exposure to consumer testing, salon assessments, or product demonstrations.
• Strong people skills and sharp observation abilities.
• Capability to turn qualitative and quantitative feedback into useful action points.
• Careful documentation and reporting discipline.
• Interest in innovation and consumer-led product development.

Qualification and experience

A bachelor’s degree in Cosmetology, Cosmetic Science, or a related discipline is preferred. The role calls for 1 to 3 years of relevant experience in consumer testing, salon evaluation, or product development in the beauty and personal care space.

Additional information

Department: Product Development / Innovation Lab

Location: Mumbai

Reporting to: Manager – Product Innovation / Technical Evaluation