General Manager

Company Overview

Charcoal N' Fire is a fast food restaurant built around serving tasty meals quickly and consistently to a wide range of customers. The work environment is busy and service-led, with strong emphasis on product quality, speed of delivery, and guest satisfaction. The team works together to keep service standards high and the restaurant space clean, organized, and welcoming. This is a practical, floor-facing culture where leadership is active and focused on smooth operations.

Role Overview

The General Manager position is a full-time, on-site leadership role in Accra. In this job, you will be accountable for the restaurant’s day-to-day running, including opening and closing routines, staff rota planning, stock oversight, and quality assurance. The role calls for hands-on management of the team, maintaining food safety and hygiene standards, and making sure guests receive excellent service across all shifts.

Key Duties

• Direct daily restaurant activities from start to finish, including opening and closing processes.
• Create and manage staff schedules to ensure coverage across all shifts.
• Track stock levels and oversee inventory control to avoid shortages and waste.
• Maintain food quality, service consistency, and operational standards.
• Coach, guide, and supervise team members to improve performance and teamwork.
• Support hiring, onboarding, and training of new employees.
• Carry out employee reviews and address performance-related issues where needed.
• Handle customer complaints and service concerns in a professional manner.
• Monitor sales results, manage costs, and support actions that improve profit margins.
• Ensure compliance with company procedures, food safety rules, hygiene expectations, and local legal requirements.
• Use point-of-sale tools and basic office applications for reporting, planning, and administrative tasks.

Qualifications

Applicants should have prior experience in restaurant or hospitality management, ideally within fast food or quick-service operations. Strong leadership ability is important, including supervision, coaching, conflict handling, and performance management. The role also requires practical skills in scheduling, inventory management, cash handling, and basic financial reporting. Candidates must be comfortable dealing with customer feedback and busy service periods while staying calm and professional. A good understanding of food safety, hygiene, and health and safety standards is necessary. Clear communication, strong organization, and the ability to prioritize work and meet deadlines are also essential. Experience with POS systems and basic office software is expected. Flexibility to work evenings, weekends, and holidays is required. A diploma or degree in hospitality, business, or a related area is an added advantage, along with experience leading teams in Accra or similar markets.

Additional Information

This role is based in Accra, Greater Accra Region, Ghana, and requires on-site presence. The restaurant operates in a fast-paced setting where leadership is visible on the floor and operational excellence is a priority.