IT Manager

Role overview

This position supports property technology operations by handling first-line and selected second-line assistance, including repairs, installation work, and ongoing maintenance across assigned hotel systems. The role follows established procedures and requires familiarity with advanced technology tools and processes.

Job details

• Job number: 26075823
• Job category: Information Technology
• Location: Central Area District, Al-Madinah Al-Munawarah, Saudi Arabia
• Schedule: Full time
• Remote status: Not remotely located
• Position type: Management

Education and experience

Candidates should meet one of the following profiles:

• High school diploma or GED with 2 to 4 years of experience in information technology or a related professional area.
• Or a 2-year degree from an accredited university in Business Administration, Information Technology, or a related major, along with 2 years of experience in a related professional area.
• System-related professional certifications are preferred.

Key responsibilities

The role includes supporting IT planning, property systems, user support, security compliance, and vendor coordination for the assigned property or properties.

Technology budget and asset management

• Support IT leadership with input for CAPEX and operating budgets based on planned projects and property support needs.
• Verify compliance with applicable company policies and information security manuals, and help resolve any gaps.
• Place equipment orders for items such as PCs, telecom equipment, and local servers or networks, and process related invoices.
• Carry out periodic inventories of software and hardware and prepare reports when required.
• Ensure technology assets remain secured.
• Follow requirements tied to technology vendor contracts.

Customer and stakeholder support

• Prepare and present proposals, analyses, project plans, and cost models in written or verbal form.
• Provide service support to associates at the assigned property or properties.
• Respond to questions from customers, vendors, and peer groups.
• Share detailed status updates as requested.

End-user and infrastructure support

• Assist with disaster recovery and business continuity activities related to technology.
• Offer technical direction where needed.
• Escalate support requests for approved technology solutions and request center processes.
• Support guest and associate internet access needs.
• Escalate issues through the proper supervisor, field IT, or central IT teams as needed.
• Image desktops, install software, apply patches, and map drives to the correct server or network.
• Perform PC and peripheral moves, additions, and changes, including data migration when required.
• Carry out routine desktop backups as scheduled or instructed.
• Provide direct end-user support.
• Maintain technology security and compliance controls such as encryption, patch deployment, quarterly ID audits, and MAARK1 measures.
• Support infrastructure components such as servers, switches, routers, and access points, and involve the relevant IT or vendor teams when necessary.
• Help create and maintain a secure server environment, including server backups and routine preventive maintenance.
• Support corporate, regional, and property-wide initiatives as required.

Equal opportunity statement

The employer is committed to equal opportunity and welcomes applicants from all backgrounds. Employment decisions are made without discrimination based on protected characteristics, including disability, veteran status, or other legally protected status.

About Sheraton

Sheraton has been a place for people to gather and connect since 1937 and serves more than 400 communities worldwide. The brand focuses on creating belonging through thoughtful service and engaging guest experiences. Joining the team means becoming part of a global community within Marriott International, with an opportunity to do meaningful work and grow professionally.