Reception Host (m/f/d)

About Wombat’s

Wombat’s aims to create hostels that feel welcoming, open-minded, and human. The focus is on a respectful atmosphere where guests and team members are valued, and where high service standards go hand in hand with a safe, clean, and friendly environment. The role also supports the wider goal of building connections among people from different countries and backgrounds.

Core Responsibilities

• Serve as the first contact for guests and support them throughout their stay.
• Handle questions, concerns, and complaints with empathy and a practical, solution-focused approach.
• Manage arrivals and departures smoothly and professionally.
• Prepare and sell drinks, coffee, and snacks while maintaining cleanliness and careful equipment handling.
• Inform guests about hostel services, events, and local recommendations.
• Carry out cash handling and closing procedures accurately.
• Perform daily administrative duties connected to reception operations.
• Represent the hostel with external contacts such as partners, suppliers, neighbours, and authorities when required.
• Monitor compliance with house rules and address potential issues early.
• Respond quickly to complaints and work to convert difficult situations into positive guest experiences.
• Stay informed about updates, events, and operational changes within the hostel.

Required Competencies

• A strong hospitality mindset and genuine interest in making guests feel welcome.
• Excellent command of English and German.
• Confident, professional communication and interpersonal skills.
• Ability to prepare drinks, coffee, and food using the available equipment.
• Careful attention to detail, cleanliness, and food hygiene standards.
• Ownership-driven working style with initiative and problem-solving ability.
• Team-oriented attitude and willingness to support other departments.
• Calm and steady behavior in busy or stressful situations.
• Good planning, prioritization, and time-management skills.
• Comfort using office software and property management systems.
• Open-mindedness and adaptability in multicultural environments.

Offer

• Gross pay of EUR 13.90 per hour.
• Employee discounts and benefits, including reduced accommodation rates in all Wombat’s hostels in Vienna, Budapest, London, and Munich, also available for friends and family members.
• Access to internal training and development through WomAcademy.
• A lively yet relaxed workplace with frequent contact with travelers from around the world.
• A fun, international, and energetic team environment.

Additional Information

The role is scheduled for 24 hours per week. The expected start is as soon as possible.