Switchboard Operator

Role Overview

Amentum is hiring a Switchboard Operator to support a specialized U.S. Navy program on Diego Garcia. This position is centered on managing telephone communications efficiently, directing calls correctly, and providing dependable support in a demanding operational setting.

What You’ll Do

• Run the switchboard and professionally handle incoming, outgoing, and internal calls.
• Route inquiries to the right team member or department and make sure questions are resolved quickly and accurately.
• Use a solid understanding of site operations to provide callers with clear and useful information.
• Record and monitor calls when needed and share updates on their status.
• Support emergency communication activities and give priority to urgent calls according to escalation rules.
• Keep the contact directory current so calls are connected without delay or error.
• Manage confidential and sensitive information with care and discretion.
• Deliver strong customer service while responding to caller questions, requests, and complaints.
• Follow established procedures for proper use, upkeep, and basic troubleshooting of switchboard systems.

Minimum Qualifications

• At least 1 to 3 years of experience in switchboard operations or a customer service environment.
• High school diploma or an equivalent qualification.
• Strong command of English in speaking, listening, reading, writing, and pronunciation.
• Excellent communication and people skills for managing large call volumes professionally.
• Ability to solve problems and handle multiple tasks while prioritizing calls effectively.
• Calm, professional approach when working under pressure or in stressful situations.
• Basic ability to use telecommunication equipment and general office technology.
• Valid passport and ability to travel internationally.
• Passport must have at least one year of validity at the time of hire.
• Must be able to meet contract medical requirements and continue meeting them throughout deployment.

Preferred Experience

• Background in an austere OCONUS environment working with a multinational workforce.
• Valid country driver’s license and passport.
• Country visa, where required under the U.S. Department of State Foreign Clearance Guide.
• Experience with telecommunications systems in a government or military setting.
• Working knowledge of telecom troubleshooting and phone system maintenance.
• Proven ability to manage and prioritize a high volume of calls.

Additional Responsibilities and Conditions

All employees are expected to support Amentum’s safety culture by helping maintain a safe workplace, completing required training, taking part in emergency response activities, and serving on safety committees or teams when needed.

Quality is treated as a core business priority, and employees must work in line with Amentum’s Quality Policy, relevant quality system documents, and customer contract requirements. Team members are also expected to understand their responsibilities related to quality management and customer satisfaction.

Employees must read, understand, and follow all general and role-specific operational, safety, quality, and environmental rules, plans, procedures, and policies connected to the job.

Work Environment

This is an on-site role based in Kenya for a deployment supporting operations on Diego Garcia.