Technical Support Specialist

Role overview

Unijobs is hiring on behalf of a public sector client for a technically capable Technical Support Specialist. The assignment is initially set for 12 months, with the possibility of being extended afterward. The position is based in the Midlands region and follows a 35-hour work week.

The successful candidate will be engaged as an agency employee on an hourly rate of €32.02, which equates to an annualised salary of €58,477. Annual leave is 30 days per year, and paid bank holidays are included.

The role begins with full-time onsite attendance for the first few weeks. After the induction period, a hybrid arrangement may be agreed, typically involving 3 days in the office and 2 days working from home. Depending on operational needs, some weeks may require more onsite presence, and travel within the region may also be necessary.

Responsibilities

• Deliver ICT support by diagnosing and resolving technical problems in accordance with established procedures, workflows, and service expectations.
• Keep accurate records of all work completed and prepare professional technical notes, documentation, and reports when needed.
• Contribute to ICT project delivery by completing technical tasks within agreed scope, quality requirements, and deadlines.
• Collaborate with service teams and the Project Manager to help deliver business outcomes and project goals.
• Assist with technical coordination across internal and external suppliers and vendors, including monitoring service levels and performance where required.
• Serve as a technical contact for assigned workstreams and stakeholder groups, translating technical matters for non-technical audiences.
• Offer guidance and support to project team members so they can carry out assigned tasks effectively.
• Recognise technical issues and project risks early, escalate complex matters appropriately, and keep management informed of developing concerns.
• Handle sensitive information appropriately and maintain a professional approach at all times.
• Follow local policies and procedures consistently.
• Stay informed about relevant ICT regulations, standards, data protection requirements, and guidelines linked to the role.

Skills and experience

• Background in IT support, technical troubleshooting, or service delivery.
• Strong confidence using ICT systems and common software, especially Microsoft Office and Outlook.
• Experience using computer technology to support the delivery and management of work outcomes.
• Excellent communication and people skills, with the ability to work effectively with varied stakeholders and take ownership of agreed tasks.
• Proven ability to deliver high-quality customer service to both internal and external users.
• Strong analytical thinking and problem-solving ability, with careful attention to detail.
• Good planning and organisational skills.

Business competencies

• Ability to communicate information clearly and confidently, both verbally and in writing.
• Capability to build productive working relationships with colleagues and stakeholders.
• Ability to work collaboratively to support strong team performance.
• Flexibility and openness to change, with a positive attitude toward new ways of working.
• Proactive mindset with the ability to identify process improvements and develop practical solutions.
• Willingness to work in line with relevant policies and procedures.
• Commitment to expanding personal knowledge and expertise.

Eligibility and compliance

Applicants must be legally eligible to work in Ireland at the time of application. The position may also be subject to Garda Vetting and Foreign Police Clearance, where applicable, and these must be obtained before starting the role.

Employer information

Unijobs is an equal opportunities employer.