Mrunal Shinde

About

Project management and strategy professional with 6+ years of experience across financial services, operations, CRM, and digital transformation. Skilled in stakeholder management, process improvement, analytics, automation, and cross-functional execution.

Experience

• Manager - Projects and Communication
  L&T Finance
  Jun 2026 – Present
• Senior Analyst - Project & Strategy / Operations
  Tata Capital Limited
  Apr 2024 – May 2026
• Subject Matter Expert - CRM & Operations
  Tata Capital Limited
  Apr 2022 – Apr 2024
• HR Operations Executive
  Accenture
  Jun 2021 – Feb 2022
• Event Coordinator / Event Manager
  Evento Amigos / Gray Matters Capital
  Feb 2017 – Nov 2019

Education

• MBA - Supply Chain & Operations
  Liverpool John Moores University
  Supply Chain & Operations · Aug 2024 – 2024
• B.Sc.
  RSPM Satyagraha College
  Information Technology

Skills

• Data Analysis
• Automation
• Project Management
• Program Management
• Salesforce
• Vendor Management
• Jira
• Stakeholder Management
• Operations Management
• CRM
• Event Marketing
• Process Improvement
• Excel
• Budgeting
• Sourcing
• Procurement
• Supply chain management
• GenAI
• Agile
• Waterfall
• Brd
• Frd

Projects

• CKYC Id enablement
  RBI Compliance

  Implemented RBI regulatory requirements for displaying CKYC ID in customer account statements.

• Third-Party Product (TPP) Digital Enablement
  Digital Platforms

  Designed customer journeys and coordinated with tech teams to integrate TPP servicing across digital platforms.

• Customer Segmentation Initiative
  Data Analysis

  Implemented data-driven customer segmentation to enable personalized service strategies.

• Technology-Driven Digital Adoption Initiative
  Digital Platforms

  Enhanced digital servicing capabilities, resulting in improved digital query resolution and lower operational costs.

• GenAI CRM Automation
  AI, CRM

  Contributed to the development of an AI-powered bot automating CRM processes with approximately 75% accuracy, significantly reducing manual effort.

Courses & certifications

• Advanced Prompt Engineering with ChatGPT · Upgrad · 2025
• Strategic Project Risk Management · LinkedIn Learning · 2025

🗣️ Languages

• English · Fluent
• Hindi · Fluent
• Marathi · Fluent

🏆 Achievements & awards

• Top Performer - Tata Group

  Ranked among Top 5 performers across Tata Group.

• Performer of the Year - Tata Capital · 2023

  Recognized for FY 2022-23 and FY 2023-24.

• Quality Gem Award · 2024

  Awarded for process improvement initiatives.

• Best SME Award · 2024

  Recognized for automation and CX solutions.

• Tata Group E-Hackathon

  Selected among Top 193 ideas from 2,000+ entries.