Application Support Engineer

Overview

This role is offered through a partner company seeking an Application Support Engineer located in Canada. The position involves providing technical support and enhancements for applications managing healthcare data solutions. The engineer will work closely with development, support, and client teams to ensure reliable and continuously improved digital platforms.

Key Responsibilities

• Collaborate with service desk teams to diagnose and resolve complex customer issues.
• Handle major incidents, conduct root cause analyses, and resolve production problems to reduce user impact.
• Analyze requirements to design scalable and maintainable technical solutions.
• Develop, test, implement, and maintain application enhancements and bug fixes with cross-functional teams.
• Manage software components, cloud infrastructure, configuration files, and deployment tools.
• Support technical decision making by evaluating technologies and recommending improvements.
• Serve as a point of escalation for difficult technical issues and project challenges.
• Maintain development frameworks and documentation while ensuring solutions comply with security, privacy, quality, and performance standards.
• Conduct code reviews and mentor junior staff or interns.
• Participate in on-call support rotations to address critical incidents after hours.

Prerequisites

• Completion of a coding program, diploma, undergraduate degree, or equivalent experience.
• Minimum of 3 years' software development experience, especially with Java.
• Proven skills in designing, developing, testing, and supporting software.
• Knowledge of unit, functional, and end-to-end testing methodologies.
• Experience working on complex software systems.
• Familiarity with healthcare standards like HL7 (V2, FHIR) is strongly preferred.
• Experience with Hibernate, Spring, RESTful services, and Git is advantageous.
• Prior exposure to application support and production troubleshooting is beneficial.
• Strong analytical and problem-solving capabilities.
• Ability to collaborate with diverse teams and clearly communicate technical concepts.
• Preference for candidates residing in Ontario, Canada.

Compensation and Benefits

• Annual salary between 85000 and 100000 CAD.
• Fully remote work arrangement.
• Flexible time off policy including paid leave, personal, and sick days.
• Competitive health and medical insurance plans.
• Retirement savings assistance via RRSP/TFSA/401K programs.
• Life and disability insurance coverage.
• Employee assistance programs for wellbeing support.
• Access to technical training and professional development initiatives.
• A diverse and collaborative workplace culture fostering innovation.

Additional Information

This position is managed by a partner who handles the application and subsequent recruitment steps. The hiring process leverages AI-assisted candidate matching to ensure objective and efficient review processes, but final decisions are made by humans. Privacy notices and data usage information are provided in compliance with relevant laws. Candidates should be aware that AI tools might be used to support evaluations but do not replace human judgment.