Business Development Manager

Job Overview

We are searching for a Business Development Manager to join Black Box in Auckland, New Zealand. The successful candidate will play a vital role in acquiring new clients, managing key accounts, and expanding business opportunities within integrated CX/EX solutions and related technology services.

Key Responsibilities

• Identify and procure new client opportunities to grow the business.
• Manage and respond to RFQs, RFIs, and RFPs effectively.
• Collaborate with the Black Box Solutions team in preparing quotes and proposals.
• Handle selected key accounts, including contract renewals and relationship maintenance at multiple organizational levels.
• Create and upkeep detailed account plans for strategic clients.
• Conduct regular innovation and roadmap meetings to drive client engagement.
• Expand service offerings to existing clients by introducing additional Black Box products including CX/CCaaS, Digital Workplace/UCaaS, Enterprise Networking, and Cyber Security solutions.
• Present and pitch comprehensive solutions and product portfolios to clients.
• Engage internal teams such as Solutions and Innovation for demonstrations, workshops, and presales activities.
• Focus on value-based selling approaches to avoid discounting.
• Maintain vendor certifications relevant to the business.
• Diligently update and maintain Salesforce records for all sales opportunities.
• Meet or exceed quarterly and annual revenue and gross margin targets.

Candidate Profile & Experience

• In-depth understanding of integrated CX/EX technologies, including Contact Centre, Automation, IP telephony, and associated consulting, integration and professional services with proven sales experience in these areas.
• Knowledge and sales experience of Modern Workplace, Enterprise Networks, wireless, 5G, and LTE services.
• Strong commercial insight and knowledge of the CX/EX industry trends and events.
• Committed to strategic, value-based sales methodologies.
• Ability to discern client needs and translate those into actionable sales opportunities.
• Capability to build and sustain productive partnerships with clients, consultants, and vendor partners.
• Excellent interpersonal, negotiation, and communication skills, both verbal and written.
• Ability to operate effectively under pressure and meet deadlines.
• Strong organizational skills, attention to detail, and ability to prioritize tasks in a dynamic environment.
• Minimum of 3 years of demonstrable success surpassing sales targets and performance goals.
• Bachelor's degree in business, marketing, or IT preferred but not mandatory.