Cargo Quality & Performance Manager

Overview

Qatar Airways Cargo is at the forefront of the rapidly evolving air cargo sector, leading innovations such as digital transformation and the development of e-commerce freight solutions. We invite visionary professionals passionate about driving change to join our Cargo Customer Experience Team in Doha as a Cargo Quality & Performance Manager.

Key Responsibilities

• Lead the formulation and implementation of quality and performance management strategies tailored to Cargo Customer Experience, ensuring alignment with the centralized operational model and overall business goals.
• Develop and enforce standardized, quantifiable KPI frameworks encompassing quality, productivity, SLA compliance, and customer satisfaction metrics for all centralized units.
• Integrate data-driven performance analytics into daily operations to support executive decision-making with dependable insights.
• Champion continuous improvement initiatives by identifying systemic weaknesses, risks related to performance, and new opportunities emerging from consolidation and scaling efforts.
• Set departmental and team performance targets that are fully aligned with the company’s strategic objectives.
• Pursue personal professional growth and deepen subject matter expertise continuously.
• Ensure compliance with corporate policies regarding data handling and confidentiality, and communicate these standards to all team members under supervision to ensure adherence.

Qualifications and Experience

• Bachelor's degree or equivalent qualification with a minimum of 6 years relevant work experience.
• Comprehensive understanding of the international air cargo industry.
• Proven background in quality assurance and management systems.
• Experience conducting user acceptance testing processes.
• Proficiency in managing performance metrics and frameworks.
• Exceptional verbal and written communication skills in English, complemented by strong analytical, management, and negotiation abilities.
• Advanced capabilities with MS Office applications.

Additional Information

Working with Qatar Airways means being part of a global enterprise that started small but grew into a powerhouse with 12 diverse business sectors. We foster a culture that embraces innovation, resilience, and zero fear of failure. Embark on a career path where your talents can truly flourish without boundaries, contributing to an extraordinary global narrative of success.

We encourage candidates who are eager to reshape the global cargo user experience to submit their CVs promptly, as the closing date for applications is August 6, 2026.