Client Success Representative (Remote, Contract)

About INFUSE

INFUSE is a leading demand generation company that supports B2B organizations by delivering audience engagement and buyer connections to meet business objectives. Operating globally across over 60 countries, INFUSE has earned recognition on the Inc. 5000 list multiple times and has received more than 60 industry awards, including the Inc. Best Workplaces.

This role offers a unique career path with opportunities for professional growth and the chance to work across a variety of industries, ensuring a dynamic and varied work environment. INFUSE values employee satisfaction and fosters a collaborative and supportive workplace culture that celebrates achievements and promotes continuous learning.

Role Overview

As a Client Success Representative, you will play a crucial role in establishing and nurturing long-term relationships with clients, ensuring the successful and timely delivery of solutions aligned with their needs and goals. You will also communicate project progress to both internal teams and external stakeholders, identify growth opportunities alongside sales efforts, resolve challenging client issues, and support various operational and administrative activities.

Key Responsibilities

• Develop and sustain strong, enduring relationships with clients.
• Ensure timely execution and delivery of client solutions that meet established objectives.
• Provide clear and regular updates on monthly and quarterly initiatives to both internal teams and clients.
• Identify growth opportunities in assigned territories and collaborate with sales for business expansion.
• Handle escalated client issues and challenging requests professionally.
• Assist with administrative duties such as data entry, maintaining internal systems, and managing schedules.

Candidate Profile

• Demonstrated experience managing client relationships, ideally from backgrounds in hospitality, client success, or sales.
• Excellent communication and interpersonal abilities.
• Strong organizational skills with an ability to multitask and prioritize in a fast-paced setting.
• Empathy toward client needs with effective problem-solving capabilities.
• Proactive mindset to anticipate and resolve challenges.

Application Process

• Applications are assessed thoroughly by experienced recruiters, ensuring a personalized review without automated screening.
• Selected candidates may be invited to complete a video interview followed by a skills test or short project.
• Successful candidates will engage in live interviews (in-person or via Zoom) with the hiring team.
• Offers are made only after live discussions, ensuring mutual fit and clarity.

Diversity and Inclusion

INFUSE embraces equal opportunity employment, making hiring decisions based strictly on qualifications and business requirements. The company is committed to diversity, welcoming applicants from all backgrounds without discrimination based on protected characteristics under applicable laws.