Client Technology Manager

About ECI

ECI is a global leader in managed services, cybersecurity, and business transformation tailored for mid-market financial service firms worldwide. With over 1,000 clients managing assets exceeding $3 trillion, ECI provides technological stability, security, and enhanced business operations, allowing clients to concentrate on their core businesses.

ECI values passion and purpose, emphasizing a strong commitment to empower its employees internationally.

Role Overview

The Client Technology Manager (CTM) plays a pivotal hands-on leadership role, overseeing IT managed services across multiple client accounts. Supported by a dedicated technical team, the CTM builds strong client relationships, manages expectations, coordinates internal stakeholders, and leads infrastructure modernization projects.

This hybrid role requires candidates to be within commuting distance of the Singapore office.

Key Responsibilities

• Manage technology services for a portfolio of ECI clients.
• Establish and maintain strong client relationships acting as a trusted strategic adviser through regular and ad-hoc meetings, including with C-Level executives.
• Gain in-depth understanding of clients' goals, challenges, business objectives, and infrastructure to proactively address risks.
• Provide feedback to ECI management regarding client needs beyond the current platform to foster continuous improvements.
• Support client-facing budget forecasting and financial cost analyses with proper documentation.
• Collaborate with client compliance teams to recommend security measures addressing both business and regulatory requirements.
• Advise clients on the adoption of emerging Information Security and Cloud services, including IaaS and SaaS.
• Enhance customer satisfaction via monitoring support cases, managing tasks, and sustaining ongoing client engagements.
• Work cross-functionally to ensure successful delivery of projects such as system migrations, cloud relocations, office constructions, and new technology rollouts.
• Provide hands-on support adhering to proprietary configuration standards and best practices.
• Participate in vendor evaluations, security audits, and services ensuring data integrity and availability.
• Lead a team of Field Service Engineers and Senior Systems Engineers supporting client portfolios and distributed workforces.
• Take responsibility for resolving technical escalations, serving as the main point of escalation and contact.

Required Qualifications and Skills

• Advanced expertise with Microsoft Operating Systems including Windows Server and Windows 10/11.
• Experience managing Public Cloud platforms, especially Microsoft 365 and Azure.
• Proven ability in technical project management regarding data/infrastructure migrations, relocations, system upgrades, and site deployments.
• Extensive administration of email platforms and security integrations such as Exchange Online and Google Workspace.
• Proficiency with VMware vSphere and Hyper-V virtualization platforms.
• Hands-on experience deploying and maintaining networking equipment including routing, switching, wireless, and security appliances from Cisco, Palo Alto Networks, and Meraki.
• Competence in incident response, security event management, disaster recovery, and business continuity planning.

Additional Preferred Qualifications

• Background working within Managed Service Providers (MSP).
• Knowledge of Microsoft Modern Workplace solutions.
• Experience administering Amazon Web Services (AWS) or Google Cloud Platform (GCP).
• Familiarity with the Financial Services Industry.
• Relevant certifications such as CCNA, CISSP, Azure Fundamentals, and VCP.

Culture and Compensation

ECI prides itself on fostering connections — between clients, technology, and colleagues. Aside from collaborating with a talented global team, ECI offers competitive compensation. Candidates passionate about technology and seeking a fulfilling career are encouraged to apply.