Customer Project Manager

About TOMRA

At TOMRA, innovation and sustainability are central to our mission of transforming resource utilization worldwide. We design and produce sensor-based sorting technologies for recycling and waste management sectors, with over 9,000 sorting units deployed across more than 100 countries. Our commitment to inclusive teamwork and continuous improvement drives our success and impact.

Role Overview

As a Customer Project Manager, you will enable decentralized Country CPMs with technical support, oversee engineered-to-order special machinery projects, and spearhead ongoing process enhancements throughout the EMEA region.

Key Responsibilities

• Supervise internal monitoring of inquiries and projects related to the Engineered-to-Order (ETO) segment.
• Conduct structured post-project evaluations covering technical, commercial, and procedural aspects.
• Assist country teams in managing complex project challenges.
• Coach and mentor country-based Customer Project Managers.
• Manage prototype project initiatives.
• Review and proofread technical documents, including engineering drawings.
• Liaise with headquarters to alleviate the workload of country CPMs.
• Act as a secondary CPM for special project assignments.

Qualifications and Experience

• Degree in Industrial, Mechanical, Process Engineering, or an equivalent technical discipline.
• 3 to 5+ years’ practical experience in managing technical projects within special machinery, plant construction, or CAPEX equipment sectors.
• Strong grasp of business principles, project profitability, and ERP system usage.
• Excellent communication skills and ability to build robust relationships with a customer-centric approach.
• Proficiency in English for international collaboration; German language skills are beneficial.
• Willingness to travel across the EMEA region approximately 20–30% of the time.

Additional Benefits

• 30 days of paid annual leave.
• Employer contributions toward company pension plans.
• Group accident insurance fully funded by employer.
• Employee share purchase program with favorable terms on TOMRA shares.
• Exclusive discounts available through the Corporate Benefits platform.
• Company-sponsored bike leasing options, including e-bikes.
• Access to Wellpass fitness, health, and wellness memberships.
• Use of Voiio platform offering services supporting work-life balance and mental health.
• Hybrid work arrangement: three days in-office and two days remote; full on-site attendance required during probation.

Equal Opportunity

TOMRA is dedicated to fostering a diverse and inclusive workplace, welcoming candidates regardless of gender, ethnicity, religion, sexual orientation, disability, age, or other protected characteristics as defined by law.