Customer Relationship Manager - Post-Sales

About GFS Developments

Based in Dubai, UAE, GFS Developments dedicates itself to providing outstanding customer experiences throughout the entire process of property ownership. The company is seeking a proactive, customer-oriented Customer Relationship Manager specializing in post-sales to cultivate enduring client relationships, offer prompt assistance, and ensure a smooth post-sales experience.

Key Responsibilities

• Act as the main communication bridge with customers throughout all post-sales phases.
• Develop strong client rapport by understanding their requirements and delivering timely solutions.
• Advise clients on solutions that align closely with their investment goals.
• Collaborate with internal teams such as Sales, Finance, Legal, and Operations to facilitate effective issue resolution.
• Handle customer inquiries while preserving high service quality and professionalism standards.
• Oversee documentation, approvals, and administrative functions related to customer accounts.
• Keep detailed and accurate records in the CRM platform and provide periodic updates on case statuses.
• Spot opportunities to improve customer satisfaction and foster long-term engagement.
• Ensure all customer dealings adhere to company policies and RERA regulations.

Qualifications and Experience

• A minimum of three years of experience in functions such as customer relations, post-sales services, account management, or client servicing specifically within the UAE real estate market.
• Exceptional negotiation and communication capabilities.
• Proven skills in conflict resolution and managing stakeholders effectively.
• Ability to maintain composure and professionalism under stressful or high-pressure circumstances.
• Experience utilizing CRM software.
• Fluency in English is mandatory; Arabic language skills are a beneficial addition.

Preferred Skills

• Customer Relationship Management
• Negotiation Techniques
• Stakeholder Management
• Analytical Problem-Solving
• Conflict Management
• Client Engagement Strategies
• Strong Communication Proficiency
• CRM System Expertise
• Knowledge of Real Estate Post-Sales Processes
• Documentation Handling