Event Solutions Coordinator

About the Role and Team

Join Walt Disney World as an Event Solutions Coordinator, a vital member of the Event Solutions team focused on bringing the Disney brand to life through exceptional event experiences. You will collaborate across Disney Destinations, Sales, and Marketing departments at Walt Disney World and other Disney resorts, supporting events that showcase Disney's signature magic. The role involves managing event reservations, supporting key partners, and providing comprehensive event services to guests.

Key Responsibilities

• Oversee and regularly review timelines to guarantee alignment with event goals.
• Manage the complete registration process, including guest profile creation and updates, RSVP tracking, and booking travel and accommodations.
• Generate and disseminate internal communications such as meeting summaries, event updates, action items, budgets, timelines, merchandise inventories, executive summaries, demographic analyses, SOPs, and training resources.
• Prepare and send event materials including Save the Dates, invitations, confirmations, welcome kits, badges, and amenities.
• Follow procedures for asset handling including receipt, distribution, reconciliation, and returns.
• Provide guest support via phone and email across multiple communication channels.
• Coordinate hospitality desks and onsite check-in stations during events.
• Manage financial processes tied to events, including payment processing, invoice creation, revenue reporting, billing tracking, and monthly account reconciliations.
• Handle merchandise transactions securely, confirm payments, and manage orders for returns or cancellations.
• Organize distribution of ticketing media and parking passes.

Required Qualifications and Skills

• Experience in planning and executing meetings, events, or large initiatives with cross-functional teams.
• Proven ability to juggle multiple projects and competing deadlines in dynamic operational or hospitality settings.
• Exceptional guest or client service skills emphasizing responsiveness and relationship building.
• Experience supporting major events collaboratively with event or project managers and leadership.
• Strong organizational skills to maintain detailed documentation and manage priorities with precision.
• Flexibility to work varying hours including evenings, weekends, and holidays as needed.
• Proficiency in Microsoft Office Suite for reporting and documentation.
• Ability to handle sensitive information discreetly and professionally.
• Minimum of one year in hospitality, tourism, entertainment, events, or a customer service role.

Preferred Qualifications

• Familiarity with Disney-specific systems such as Guest Service Suite, Dreams, Lilo, and others.
• Bachelor’s degree or equivalent experience in event planning.

Education

High school diploma or equivalent is required.

Compensation and Benefits

The hourly wage range for this Orlando-based role is $22.10 to $27.65, with exact pay influenced by location, experience, skills, and other factors. Additional benefits may include bonuses, long-term incentives, and comprehensive medical and financial benefits depending on level and role.