Guest Relations Officer

About Al-Futtaim Group

Founded in the 1930s as a trading enterprise, Al-Futtaim Group has grown into a highly diversified and forward-thinking private regional corporation based in Dubai, UAE. The Group operates across five main business sectors: automotive, financial services, real estate, retail, and healthcare. Employing over 35,000 staff in more than 20 countries throughout the Middle East, Asia, and Africa, Al-Futtaim collaborates with over 200 renowned and innovative global brands. The company is dedicated to continual growth and adaptability to meet evolving customer needs across its varied markets, driven by core values of respect, excellence, collaboration, and integrity, enriching the lives of its clients every day.

Role Overview

The Guest Relations Officer at Al-Futtaim will serve as the initial point of contact for customers and visitors, ensuring a warm, professional, and service-oriented environment. Responsibilities include greeting guests, determining their needs, directing them to appropriate personnel, and facilitating a seamless and positive experience from arrival to departure. This position suits an enthusiastic, confident UAE National who thrives on engaging with people and delivering outstanding customer service.

Key Responsibilities

• Greet visitors and customers warmly and professionally upon arrival.
• Serve as the primary contact to identify customer needs and queries.
• Direct guests efficiently to relevant departments or colleagues.
• Collaborate with team members to ensure prompt customer assistance.
• Manage scheduling and help customers connect with the appropriate representatives.
• Oversee a smooth customer journey from entry to service completion.
• Bid customers a courteous and friendly farewell.
• Handle general inquiries with accurate information.
• Maintain an organized and inviting reception or guest relations area.
• Contribute to consistently high standards of customer service.

Qualifications

• Completion of high school diploma or equivalent.
• Must be a UAE National possessing a Family Book.
• Proficient in English communication.
• Previous experience in customer service, reception, or guest relations is advantageous.
• Competent in Microsoft Office applications.
• Professional presentation with a positive disposition.
• Demonstrates a strong commitment to customer service and enjoyment in working with people.

Essential Skills

• Excellent verbal and written communication abilities.
• Friendly demeanor coupled with professionalism and customer focus.
• Capability to confidently interact with customers and co-workers.
• Strong interpersonal skills supporting relationship-building.
• Ability to assess and respond effectively to customer needs.
• Good organizational and coordination skills.
• Capacity to maintain composure and professionalism during busy periods.
• Familiarity with Microsoft Excel and other Office tools.
• Attention to detail accompanied by problem-solving skills.