IT Command Centre Analyst - Storage

About the Bank

Established as Singapore's longest-standing bank since 1932, we have continuously supported individuals and businesses in achieving their goals by truly understanding their unique needs. Our strategic direction is focused on transformation through technology and creativity to become Asia's premier financial services partner for a sustainable future.

Joining us means contributing to building the future of banking, innovating financial service delivery, working within supportive teams, fostering community value, and pursuing continuous professional growth.

Role Overview

We are looking for a vigilant and detail-oriented IT Command Centre Analyst specializing in storage systems. This position is vital for maintaining the stability, availability, and optimal performance of our IT infrastructure and services. The role involves real-time monitoring, alert and incident analysis, as well as proactive operational support to ensure uninterrupted service delivery.

Primary Duties

• Carry out system health evaluations regularly following prescribed Standard Operating Procedures (SOPs).
• Conduct health checks after changes (excluding verification stages) to validate system integrity.
• Respond promptly to monitoring alerts and ensure effective resolution.
• Analyze alert trends and implement improvements to reduce unnecessary notifications.
• Perform pattern analysis to detect recurring issues and recommend preventive strategies.
• Initiate and apply measures to minimize incident recurrence and enhance detection mechanisms for faster response.
• Investigate incidents as directed, assess impact using established criteria, and manage problem tickets up to temporary solutions per Technical Support Department guidelines.
• Execute recovery procedures up to restoration in accordance with authorized runbooks.

Required Qualifications and Expertise

• At least five years of experience managing enterprise storage infrastructure.
• Hands-on proficiency with SAN/NAS technologies, including equipment from Huawei, Brocade, Dell EMC, NetApp, Hewlett Packard Enterprise, and IBM.
• Competency in multi-platform environments such as Windows, Linux, and AIX operating systems.
• Strong background in diagnosing, troubleshooting, and handling complex incidents within mission-critical IT environments.
• Capability to work in a 24/7 rotational shift schedule inclusive of weekends and public holidays; role based in Loyang office.

Essential Soft Skills

• Effective active listening and communication abilities.
• High attention to detail coupled with keen situational awareness.
• Capacity to perform well under pressure and adapt to changing scenarios.
• Strong analytical thinking and problem-solving skills.
• Independent work ethic balanced with teamwork orientation.

Compensation and Benefits

We provide a competitive salary package along with a comprehensive and flexible benefits program tailored to diverse lifestyle needs. Employees benefit from community involvement initiatives and leading-edge learning and professional development opportunities aimed at supporting personal well-being and career advancement.