Market Associate

About Airbnb

Founded in 2007 with humble beginnings welcoming guests in San Francisco, Airbnb has expanded to a global community boasting over 5 million hosts and more than 2 billion guest arrivals across nearly every country worldwide. It empowers unique stays that connect guests to authentic local experiences.

Role Summary

The Supply Team is seeking a Market Associate to contribute significantly to the retention, growth, and enhancement of host entrepreneurs and emerging hosts within a designated region. The role entails developing strong host relationships, assisting with listing optimization, pricing adjustments, and elevating host success on Airbnb's platform.

Key Responsibilities

• Manage and nurture a portfolio of host entrepreneurs and upcoming hosts in a specific market to ensure retention, growth, and platform optimization.
• Conduct personalized onboarding and optimization discussions, providing hosts with tailored strategies covering pricing, availability, and listing improvements.
• Guarantee availability during high demand periods to maximize hosts' earning potential.
• Educate hosts on new product features and policy updates, while collecting their feedback for internal teams.
• Respond promptly and effectively to host queries to enhance their platform experience.
• Analyze pertinent performance data to identify trends and opportunities aimed at boosting bookings and advancing host achievements.
• Build and maintain strong, ongoing relationships offering customized support to hosts.

Experience and Qualifications

• A minimum of three years in sales, account management, or partner support roles.
• At least two years experience within the hospitality or travel sectors is advantageous.
• Strong organizational skills with the ability to manage multiple accounts and priorities effectively.
• Proven history of managing business portfolios and fostering engagement and growth through proactive account interventions.
• Highly motivated with a strong action-oriented approach and persistence in overcoming challenges.
• Exceptional communication and presentation capabilities for effective engagement via phone, email, or in person.
• Familiarity with CRM systems, particularly with lead and opportunity management; experience using Salesforce is a plus.
• Fluency in English is required; Spanish language skills are desirable.

Location Requirement

This position requires residency in Florida to perform work responsibilities effectively. Employment eligibility within specific states may be subject to your employing Airbnb entity's policies.

Diversity and Inclusion Commitment

Airbnb encourages applicants from diverse backgrounds, believing that diversity spurs innovation and engagement essential for creating outstanding products and services. They provide a disability-inclusive recruitment process and invite candidates needing accommodations to reach out to the provided contact.

Compensation and Benefits

Salary for this role ranges from $88,000 to $103,000 annually, subject to factors including training, experience, and market considerations. Additional compensation may include bonuses, equity, benefits, and employee travel credits.