Operations Director

Company Overview

Our client is a reputable and award-winning technology firm specializing in digital display and visual communication solutions. Serving prominent hospitality, retail, and catering brands across the UK, they offer comprehensive services covering design, content management, installation, project execution, and ongoing client support.

Role Summary

Due to ongoing growth, the company seeks an experienced Operations Director to steer the next phase of expansion. Reporting directly to the Managing Director, this leadership role entails overseeing operational functions to ensure efficient project and service delivery while maintaining exceptional customer experiences. The position involves strategic oversight of multiple operational units, enhancing scalability, performance, and continuous improvement.

Core Responsibilities

• Lead and nurture several operational teams by setting clear goals, ensuring accountability, and fostering high performance.
• Promote operational excellence via meticulous planning, resource coordination, and performance tracking.
• Supervise customer service and account management teams to maintain superior service quality and solid client relationships.
• Manage delivery pipelines for content, creative services, and client projects to assure quality, efficiency, and timely completion.
• Oversee technical installation projects, including scheduling, logistics, procurement, and allocation of resources.
• Support product portfolio growth and management to align with evolving customer and operational needs.
• Develop and improve operational processes, implement systems, and establish reporting frameworks to boost efficiency and scalability.
• Create key performance indicators (KPIs), operational metrics, and governance models to provide transparent insights into business performance.
• Work collaboratively with Sales, Finance, and leadership teams to synchronize operational execution with commercial goals.
• Identify and drive continuous improvement initiatives to enhance both customer experience and operational effectiveness.
• Contribute strategically as part of the senior leadership team to business planning and growth strategies.

Candidate Profile

Ideal applicants will be seasoned operational leaders experienced in managing multiple teams within technology-focused or service-oriented organizations. Strong interpersonal skills to inspire managers, cultivate a robust operational culture, and lead transformative changes are essential.

Required Qualifications & Experience

• Demonstrated leadership of operational teams in technology, managed services, project delivery, or service industries.
• Skilled in managing managers and fostering high-performance cultures.
• Strong organizational capabilities and operational planning expertise.
• Proven ability to implement and refine operational processes yielding tangible business benefits.
• Sound commercial insight with a focus on customer-centric decision-making.
• Experience establishing KPIs, reporting mechanisms, and performance management frameworks.
• Capability to manage competing priorities in dynamic and evolving business contexts.
• Excellent communication and stakeholder engagement skills.

Preferred Experience

• Background in digital signage, audiovisual technology, or managed technology services.
• Experience managing hardware installations, technical rollouts, or logistics operations.
• Familiarity with overseeing both physical project execution and digital service operations.