Product Operations Manager

About LinkedIn

LinkedIn stands as the largest professional network globally, designed to generate economic opportunities for professionals worldwide. Our products empower individuals to forge meaningful connections, uncover rewarding opportunities, develop essential skills, and gain insightful knowledge daily. We prioritize fostering an inclusive culture built on trust, care, and enjoyment, investing in the growth and success of our employees.

Role Overview

We invite you to join us in reshaping how the world works. The Product Operations Manager role is based in Bengaluru, Karnataka, with a hybrid work environment that combines remote work with periodic office presence aligned with team needs. This position serves as a vital bridge between cross-functional teams, utilizing analytics to advocate for users and customer support perspectives to enhance product health and quality.

Key Responsibilities

• Collaborate closely with product, operations, marketing, design, and engineering teams to inform product strategies and roadmaps through prioritization based on data such as issue volume, user impact, and revenue implications.
• Aggregate and analyze member issues by leveraging internal tools and query languages like SQL to extract actionable insights that influence product direction and performance measurement.
• Work alongside product and design teams to incorporate operational processes into product development and proactively identify user experience challenges.
• Partner with content teams to develop comprehensive help center materials, ensuring users easily access answers to common questions.
• Maintain deep understanding and organization of product domains across technology and operations areas under your purview.
• Clearly communicate upcoming product features and changes to stakeholders such as Operations and Marketing through regular program management, reports, and executive summaries.
• Conceive and contribute to internal initiatives that scale best practices, promote product quality improvements, and innovate operating models.
• Discover and implement new methodologies for analyzing and measuring user friction within products.
• Travel occasionally to LinkedIn offices to provide training, assimilate operations needs, and gather member feedback.

Required Qualifications

• Bachelor's degree or equivalent practical experience.
• Minimum four years of relevant experience in product operations management, management consulting, program or operations management, product or project management.
• At least two years proficiency with data analysis tools or languages such as SQL, Python, or R.

Preferred Experience

• Experience utilizing AI or advanced coding techniques for analytics or operational improvement.
• Background in enterprise software environments.
• Proven success managing cross-functional projects involving international teams.
• Comfort working independently amid ambiguity.
• Strong outcome-driven mindset with demonstrated capability to leverage data for trend identification, narrative development, and influencing product prioritization.
• Experience representing the Voice of Customer function.
• Familiarity with CRM tools like Salesforce or Microsoft Dynamics.
• Ability to derive business insights from multiple data sources and prioritize projects based on impact assessment.
• Excellent communication skills, including the ability to present data compellingly.
• Track record of leading innovative initiatives that promote new technologies, processes, or best practices across departments.
• Meticulous organizational skills and attention to detail.
• Strong interpersonal and negotiation abilities supporting effective cross-team collaboration.
• Solid analytical and problem-solving skills, with adaptability and growth mindset.

Additional Information

LinkedIn is dedicated to equal employment opportunities, supporting candidates including those with disabilities according to our India Disability Policy. The organization values compliance with data privacy standards and provides relevant candidate resources through official communication channels.