Program Supervisor

Position Overview

The Program Supervisor at UCLA Extension plays a pivotal role in providing strategic, academic, and operational leadership for a designated set of academic programs and certificate offerings. Reporting directly to a Director, this position manages staff, promotes high standards of academic quality, and ensures operational effectiveness. It aligns program delivery with evolving workforce and community requirements and may act as an operational representative of the Director when designated. Collaboration across multiple departments—including Teaching & Learning, Marketing and Communications, Academic Advising and Student Success, and Enrollment Management—is essential to maintain consistent excellence throughout the instructor and student journey.

Department Insight

UCLA Extension, recognized for outstanding quality and innovation, is among the top continuing and professional education providers nationwide. Annually, it serves over 50,000 students by offering roughly 4,500 classes and certificate programs tailored to diverse educational needs—spanning traditional, nontraditional, domestic, international, and professional learners throughout Los Angeles and beyond.

Key Responsibilities

• Lead and supervise staff involved in academic program management.
• Ensure academic programs meet quality standards and operational goals.
• Collaborate with cross-functional units to deliver coordinated educational experiences.
• Serve as the Director’s operational delegate when assigned.
• Support program promotion and audience targeting using marketing and market research principles.
• Oversee curriculum-related initiatives and foster continuous program development.

Required Qualifications and Skills

• A minimum of five years managing academic or professional education programs.
• Proven commitment to exceptional internal and external customer service, demonstrating professionalism, dignity, and fairness.
• Strong oral and written communication skills, capable of generating well-crafted reports, course descriptions, and marketing materials.
• Solid understanding of curriculum development, adult learning theory, and operational aspects of education.
• Excellent analytical, organizational, and interpersonal abilities to effectively engage diverse stakeholders.
• Advanced project and time management skills to juggle multiple priorities and meet tight deadlines.
• Experience in basic marketing and market research to support program outreach.
• Ability to work independently and collaboratively, maintaining accountability and follow-through without direct supervision.
• Proven leadership in project coordination and team support without formal supervisory authority.
• Proficiency with Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Publisher), Adobe Acrobat, and Windows applications.
• Strong quantitative and financial capabilities, including budget preparation, trend analysis, and financial reporting.
• Experience collaborating across academic and administrative departments for portfolio representation in cross-functional projects.
• Preferred: Knowledgeable about accounting standards and university business protocols.

Educational Background

• Required: Bachelor’s degree in a related field or equivalent professional experience.
• Preferred: Master’s or terminal degree and/or relevant advanced training.

Additional Employment Conditions

• Employment contingent on satisfactory background and Live Scan checks.
• Applicants must be at least 18 years old.
• Willingness to work occasional evenings and weekends.
• Position demands on-site presence at least three days per week.

Work Schedule

Normal working hours are 8:00 am to 5:00 pm PST.

Special Notes

This role is designated as 'Policy Covered (99)'.

Special Instructions

Please note, this is not a fully remote position; a minimum on-site attendance of three days weekly is required to align with departmental needs. Contact the hiring manager for further details.