Sales Coordinator

Job Overview

Join Grain as a Sales Coordinator in Singapore, delivering exceptional customer service and providing crucial support to the sales team in meeting monthly sales goals.

Key Responsibilities

• Offer complete administrative assistance to sales representatives to help them reach their monthly targets.
• Handle a significant volume of incoming telephone inquiries effectively.
• Assess and understand customer needs to ensure high satisfaction levels.
• Develop long-term relationships and maintain customer trust through open communication.
• Provide precise and thorough information using appropriate tools and methods.
• Consistently meet individual and team sales targets along with call handling requirements.
• Manage customer complaints by delivering timely solutions and following up to confirm resolution.
• Maintain records of customer interactions, process accounts, and organize documentation.
• Adhere to company communication protocols, policies, and procedures.
• Go beyond expectations to delight customers in every interaction.

Candidate Profile

• Prior experience in customer support or demonstrable ability to quickly learn required skills.
• Excellent telephone handling skills coupled with active listening capabilities.
• Knowledge of CRM systems and best practices related to their use.
• Proactive mindset with the ability to initiate tasks and see them through to completion.
• Collaborative team member who thrives in team-oriented environments and cross-functional collaboration.
• Passion for customer experience by deeply understanding customer challenges and delivering thoughtful solutions.
• Commitment to pursuing high standards with a keen attention to details.
• Open to candid communication and constructive dialogues fostering growth within the team.
• Dependability marked by consistently fulfilling commitments, punctuality, and responsibility.
• Strong focus on detail to ensure nothing critical is overlooked.
• Demonstrates persistence and dedication to complete tasks thoroughly.
• Exhibits a robust work ethic with a willingness to put in extra effort as necessary.
• Effective and clear verbal and written communication skills.

Benefits and Growth Opportunities

• Opportunity to contribute to a fast-growing yet efficient team making tangible impacts.
• High autonomy with ownership over personal results and career development.
• Collaborate with skilled colleagues committed to excellence.
• Access to training, mentorship programs, and supportive buddy systems for personal growth.
• Competitive salary package and additional perks including birthday leave.

Application Instructions

• Submit your CV or professional profile.
• Share an example of a challenging task you encountered and the approach you took to overcome it.
• Explain your sources of motivation.
• Describe your favorite food, where you get it, and why.