Service Delivery Manager - Banking Applications

About the Role

Join HCLTech, a globally expanding technology leader with over 219,000 employees spanning 54 countries, as a Service Delivery Manager. This position is based in Dubai and focuses on managing application services within the banking domain. We value innovation, creativity, and aim to empower our employees to be the best versions of themselves in a stimulating work environment.

Key Responsibilities and Expertise

• Lead service delivery operations with a focus on banking applications such as Core Banking, Digital Banking, Payments, Cards, Lending, Treasury, and Trade Finance systems.
• Manage application support and maintenance activities ensuring high quality of service.
• Oversee incident and problem management to swiftly resolve issues impacting banking applications.
• Foster strong client relationships through effective stakeholder and vendor management.
• Drive continuous service improvements aligned with ITIL service management frameworks.
• Lead and mentor teams to achieve service delivery targets effectively within a fast-paced setting.
• Ensure adherence to risk and compliance standards related to banking application management.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent discipline.
• A minimum of 10 years’ experience in IT service delivery, application support, or managed services environment.
• In-depth domain knowledge of Banking and Financial Services sector.
• Strong understanding and practical experience of service management frameworks, especially ITIL.
• Excellent analytical, communication, and problem-solving skills.
• Ability to juggle multiple priorities efficiently in a dynamic environment.

Why Join Us

• Be part of one of the fastest-growing global tech companies employing over 219,000 people from 165 different nationalities.
• Collaborate with diverse colleagues worldwide in a virtual-first work model promoting excellent work-life balance and flexibility.
• Enjoy comprehensive benefits and a positive, inclusive workplace recognized as a great place to work across multiple countries.

Equality and Inclusion

HCLTech is firmly committed to equal opportunity employment. We celebrate diversity and welcome applicants regardless of race, religion, sex, age, sexual orientation, national origin, disability, veteran status, or any legally protected classification, ensuring fairness in recruitment and employment practices.