Support Engineer - Business Central

About the Role

Join Continia Software as a Business Central Support Engineer within our Banking support team. This position offers a chance to work in an international, agile, and empowering environment where your contributions will elevate Continia Customer Care. Our organizational structure supports open communication and collaboration.

Key Responsibilities

• Manage incoming support cases by evaluating and prioritizing them based on severity.
• Use methodical troubleshooting techniques to determine root causes or viable solutions.
• Maintain continuous and clear communication with partners until cases are resolved or escalated.
• Document incidents thoroughly and maintain high standards of case quality.
• Contribute to the creation and upkeep of knowledge base articles to aid future support.
• Test and validate new product features before release, assisting in quality assurance.
• Identify recurring problems and escalate systemic issues to team leadership.
• Support AI-driven support initiatives by ensuring accurate case documentation.
• Provide feedback to enhance support tools and processes continuously.

Candidate Profile

• Experience with Dynamics NAV, Dynamics 365 Business Central, or Continia solutions is essential.
• Familiarity with payments industry systems is required.
• Background in finance or basic knowledge of accounting and bookkeeping is advantageous but not mandatory.
• Interest in testing new functionalities and maintaining support documentation.
• Structured and organized work approach capable of multitasking and gathering feedback for new feature development.
• Excellent written and verbal English communication skills.
• Strong interpersonal abilities to interact effectively with both internal teams and external stakeholders.

The team consists of nine close-knit colleagues, working closely with development teams and global counterparts.

Work Culture

This role includes collaborating with a diverse, globally dispersed team where daily interaction fosters a strong team spirit. Partner communication plays a vital role, requiring prompt and expert support. Teamwork is valued highly, as complex cases are tackled collectively. Continuous product improvements arise from user stories crafted by the support team and implemented by developers. The work environment is dynamic and continually evolving.

Compensation and Benefits

• A competitive salary package including a bonus scheme.
• Pension and health insurance coverage.
• Exciting international company events to meet colleagues worldwide.

Additional Information

Continia is committed to diversity, inclusion, and equal opportunity for all applicants with valid work authorization. The company culture emphasizes responsibility, simplicity, entrepreneurship, and mutual respect. There are opportunities for growth within the organization and employee events annually.

Application Process

Interested candidates should submit their resumé along with a brief motivation statement in English. Questions can be directed to the Head of Support, Banking and Finance by email.