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Faisal Mazyad Saab
IT Support Specialist · Help Desk (L1/L2)
Riyadh, Riyadh Province, Saudi Arabia
@faisal_m
0 followers
About
IT Support Specialist with hands-on experience providing Level 1 and Level 2 technical support at Saudi Electricity Company. Skilled in troubleshooting hardware and software issues, supporting end-users, and working with MySQL and Microsoft Power BI.
Experience
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IT Support SpecialistSaudi Electricity CompanyJun 2025 – Jan 2026
Education
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Bachelor of Software EngineeringUniversity of Ha'ilSoftware Engineering · Aug 2020 – Jan 2026
Skills
- Communication
- Adaptability
- Time Management
- Critical thinking
- Problem Solving
- Teamwork
- MySQL
- Microsoft Teams
- Customer Service
- Technical Documentation
- Preventive maintenance
- Ticketing
- Microsoft Power BI
- Hardware Troubleshooting
- Network troubleshooting
- Desktop Support
- End-User Support
- Outlook
- Software Troubleshooting
- Windows 10/11
- Configuration
- OneDrive
- IT help desk
- Remote Desktop Support
- VPN Configuration
- Device Installation
🗣️ Languages
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Arabic · Native
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English · Professional