Bench General Manager

About Buddy's Pizza

Buddy's Pizza originated the Detroit-Style pizza 80 years ago in the Motor City, characterized by its distinctive square shape and crunchy cheesy corners. Established in 1946, Buddy's has grown to 19 locations, celebrated for its unique style that combines local ingenuity, resilience, and heart.

Job Purpose

The Bench General Manager is responsible for overseeing all departmental operations at a Buddy's location to enhance customer satisfaction and drive profitability. This role requires upholding high standards of service and effective communication with management and staff. The position expects a minimum commitment of 5 days and 50 hours per week.

Key Responsibilities

• Direct daily restaurant operations, including decision-making, staff training, guest relations, scheduling, quality control, and maintaining cleanliness.
• Manage labor by monitoring employee breaks and ensuring compliance with cash handling and checkout protocols.
• Conduct daily pre-shift briefings for staff on every scheduled shift.
• Continuously guide personnel to adhere to operational procedures and standards.
• Complete accounting reports as required and analyze unit sales and labor data.
• Identify operational improvements and implement strategies to meet departmental and store objectives.
• Ensure accuracy of line checks throughout shifts.
• Promote a positive work culture to maximize employee morale, productivity, and growth.
• Maintain safety standards to minimize workplace accidents.
• Supervise deliveries, ensuring correctness of products received and billing accuracy.
• Manage guest experience by handling inquiries and concerns, and authorize comps, promotions, credits, and guest requests.

Leadership Duties

• Assist with recruitment, training, and staff scheduling.
• Ensure effective communication using tools such as pre-shift meetings, documentation records, and evaluations.
• Conduct employee performance reviews and provide constructive feedback and disciplinary measures when needed.
• Enforce adherence to Buddy’s uniform policies and standards.

Qualifications

• At least 3 years of general management experience in a full-service restaurant setting.
• Proven skills in leadership, communication, employee development, and operational quality control.
• Ability to communicate effectively across all staff levels with problem-solving and decision-making capabilities.
• Understanding of employment laws and ability to maintain confidentiality.
• Strong customer service aptitude and critical thinking skills.
• Proficient with computer systems and applications relevant to management.

Benefits

• Competitive salary with additional bonus programs.
• Complimentary meals during work hours.
• Paid time off and holiday pay.
• Healthcare benefits including medical, dental, and vision coverage.
• Flexible Spending Account options.
• Employee discounts and flexible work schedules.
• Paid training programs.
• 401(k) retirement plan.

Working Conditions and Physical Requirements

• Clear verbal communication and attentive listening skills required.
• Ability to stand and walk throughout entire shifts.
• Capability to reach, bend, lift, and use kitchen equipment safely.
• Must comfortably lift weights up to 50 pounds.

Equal Opportunity Employer Statement

Buddy’s Pizza values diversity and inclusivity, fostering a workplace welcoming to all individuals regardless of differences. We strictly prohibit discrimination and harassment in compliance with all applicable laws.