Business Change Manager

Role Overview

The Business Change Manager role focuses on supporting the creation and implementation of change management strategies and training plans aimed at enhancing employee engagement with new systems or processes while reducing resistance.

Key Responsibilities

• Implement structured change management methodologies and tools to develop strategies facilitating adoption of project or initiative changes.
• Assist in the design, development, delivery, and management of communication materials and user engagement sessions.
• Analyze change impact, assess readiness, and identify stakeholders to streamline transition efforts.
• Create engagement strategies and determine activities to enable adoption.
• Manage stakeholder relationships to secure alignment and support for engagement and enablement initiatives.
• Contribute to the documentation of requirements and support training program design and delivery.
• Ensure execution of planned activities, adjust plans as necessary, and track progress.
• Report status updates, risks, and issues to management forums and program stakeholders.

Candidate Requirements

• Minimum qualification: Diploma holder.
• Excellent verbal and written communication skills, including active listening capabilities.
• Knowledge of project management tools and methodologies.
• Experience in vendor and stakeholder management, project coordination, training facilitation, and reporting.
• Customer-focused with adaptability to diverse working styles and personalities.
• Strong multitasking ability, effective time management, and priority setting.
• Attention to detail with a meticulous work approach.
• Experience in billing, finance, or healthcare sectors is advantageous.