Client Liaison Executive

About Ultimate Performance

Ultimate Performance is a prestigious global leader in elite personal training, renowned for delivering high-end, customizable fitness and lifestyle services across key international markets. Our brand is synonymous with precision, expert guidance, and discretion, providing unparalleled personal training experiences.

Role Overview

We seek a Client Liaison Executive for our Singapore Orchard location who will serve as the primary point of contact for clients, ensuring exceptional service from initial inquiry to continued engagement. The role focuses on maintaining high client retention and supporting the growth of our business.

Key Responsibilities

• Conduct detailed sales consultations for personal training packages aiming for high conversion rates.
• Establish and nurture professional client relationships, leveraging potential referral and business development prospects.
• Manage all inbound client inquiries, schedule sessions, and coordinate personal trainer consultations.
• Track client attendance, follow up on missed sessions, and support ongoing client involvement proactively.
• Address client complaints professionally in tandem with the Gym Manager.
• Administer membership renewals, process payments, and respond to client queries.
• Maintain accurate and timely records of gym sales using the CRM systems.
• Facilitate client reassignments or coverage during trainer absences.
• Generate and maintain detailed automated reports on enrolment, retention, and referrals.
• Meet KPIs defined by the Gym Manager, including session usage, retention rates, client satisfaction, and sales performance.
• Provide exemplary front desk and reception services while upholding brand representation.

Qualifications and Skills

• Minimum two years of sales experience with a track record of professional growth in client-facing or customer service roles.
• Legal right to work in Singapore (citizen or permanent resident).
• Strong administrative capabilities including confident numerical report analysis.
• Exceptional time-management to succeed under tight deadlines.
• Experience managing stakeholder communication effectively.
• Proven ability to close sales in both face-to-face and telephone contexts.
• Ability to operate independently and collaboratively within a dynamic team environment.
• Excellent communication and interpersonal skills.
• Highly motivated, ambitious, and committed to exceeding expectations.

Employee Benefits

• Generous annual leave complemented by bank holidays.
• Medical insurance coverage.
• Access to employee discounts on company products.
• 50% discount on individual personal training sessions available at the Singapore gym after successful probation.

Employment Details

This is a full-time, permanent role based onsite in Singapore. Annual remuneration ranges from SG $40,000 to $46,312 including commission.