Client Support Representative Virtual Assistant (Remote)

About The Ward Law Group

The Ward Law Group has earned recognition as one of the Best Places to Work multiple years running. The organization is committed to serving the community with compassion and excellence, empowering team members to achieve meaningful outcomes. The culture emphasizes faith, responsibility, leadership, loyalty, and dedication to clients, colleagues, and the community. Headquartered in Miami Lakes with offices in Manhattan and Orlando, the firm is also growing its presence nationally with plans for New Jersey and Texas offices.

Role Overview

This virtual assistant position is offered as an independent contractor role without paid leave or healthcare benefits. It requires full-time dedication, comprising a 40-hour workweek with two days off. Business demands may necessitate working one weekend day.

Key Responsibilities

• Answer and screen incoming phone calls, directing them to the correct team member.
• Take messages and transfer calls to voicemail when staff are unavailable.
• Record all phone communications and upload relevant documents into the document management system.
• Provide clerical assistance such as faxing, copying, and organizing files.
• Maintain regular client contact and address queries promptly.
• Retrieve insurance coverage details in a timely manner.
• Follow up on medical treatments and ensure continuity of care.
• Request and collect medical records and billing statements from healthcare providers.
• Communicate with insurance companies about treatment status and update adjuster records accordingly.
• Perform other assigned administrative and case-related tasks.

Work Environment

• This is a fully remote position.
• Operates in a high-volume, metrics-driven recruitment setting.
• Functions within a collaborative team supporting multiple hiring activities.

Qualifications

• Proficiency in both English and Spanish, spoken and written.
• Strong communication skills, both verbal and written.
• Resourcefulness and initiative in problem-solving.
• Self-motivated with the ability to handle multiple tasks efficiently.
• Capability to work independently with minimal supervision.

Technical Equipment Requirements

Computer specifications:

• For Windows: Windows 10 OS, Intel i5 8th generation or newer processor at 2GHz with 8 cores, 16 GB RAM, and 256 GB SSD storage.
• For Mac: macOS Big Sur 11 or later, Apple M1 or Intel i5 processor, 8 GB RAM, and 256 GB SSD.

Additional equipment:

• USB noise-cancelling headset.
• Webcam for daily virtual meetings.

Internet connection requirements:

• Preferably wired Ethernet connection; 5 GHz Wi-Fi acceptable.
• Minimum 30 Mbps download speed and 15 Mbps upload speed.
• Maximum latency (ping) of 100 milliseconds.

Compensation

Salary starts at $1,000 or more per month, depending on experience.

Additional Terms

The Ward Law Group does not accept unsolicited recruiting assistance. Resumes sent without a formal agreement will be considered the company's property and no referral fees will be paid if the candidate is hired through such channels.