DE-Manager (m/f/d)

About Apple Retail

Apple Retail represents the convergence of Apple’s finest, offering expert assistance to enable individuals to pursue their passions by delivering a uniquely Apple experience. We prioritize inclusion as a collective responsibility, cultivating a culture where everyone feels welcomed and inspired to perform at their best.

Position Overview

As a Manager within an Apple Store, you will lead, mentor, and develop a team dedicated to delivering exceptional customer service. Engaging actively in customer interactions alongside your team, you will ensure the attainment of performance objectives and align with business priorities.

Your role encompasses driving the achievement of critical goals in designated store areas while collaborating closely with others to implement strategies that advance Apple’s mission.

Key Responsibilities

• Lead and empower team members to foster continuous personal and professional development, helping them reach performance and growth targets.
• Support recruitment efforts, facilitate training, nurture talent, and retain a diverse, high-performing workforce.
• Engage in Floor Leadership by maintaining active contact with both customers and team members, exemplifying best practices, meeting business priorities, and ensuring superior customer service.
• Handle customer and employee concerns or escalations effectively, coordinating with leadership and key partners as needed.
• Plan and implement operational strategies within assigned functional areas to meet store business goals.
• Comply with company policies and safeguard company assets, including sensitive business, customer, employee, and financial information.
• Undertake additional duties as required.
• Contribute to an inclusive workplace by valuing diversity and fostering curiosity and learning among team members.
• Exemplify inclusive leadership and build, nurture, and maintain diverse teams.
• Promote a safe, respectful, and welcoming environment for all employees.

Minimum Qualifications

• Flexibility to work varied schedules, including evenings and weekends, adhering to business demands and local regulations, with attendance reliability.
• Proficiency in both written and spoken English and the local language; sign language support is encouraged.
• Proven experience in leadership roles within retail, sales, or related areas.

Preferred Qualifications

• Consistent achievement of goals, demonstrating perseverance through challenges.
• Reliability in fulfilling commitments and fostering similar accountability in others.
• Ability to build trust and act with integrity.
• Sound decision-making utilizing inquiry, analytics, experience, and judgment.
• Effective communication adapted to diverse audiences.
• Ability to develop others through coaching, mentorship, and constructive feedback.
• Providing calm support and guidance in a dynamic, fast-paced retail setting.
• Skillful conflict resolution and productive disagreement management.

Inclusion & Accessibility

Apple values diversity, believing differences in identity, experience, and mindset are our greatest strengths. We commit to equitable treatment for all applicants and provide reasonable accommodations during the hiring process. Accessibility is considered a fundamental human right at Apple, reflected in our culture, benefits, and digital tools, fostering a career environment where everyone belongs.