E-Commerce Growth Manager

About Cheil Worldwide

Founded in 1973 and headquartered in Seoul, South Korea, Cheil Worldwide is a globally recognized integrated marketing communications network with over 7,200 employees operating across more than 54 offices in 46 countries.

Role Overview

We are looking to hire an E-Commerce Growth Manager focused on advancing conversion rates, enhancing customer engagement, and accelerating digital growth on our client’s ecommerce platform. The role suits an analytically minded growth specialist passionate about creating exceptional digital user experiences.

Primary Responsibilities

• Lead the Conversion Rate Optimization (CRO) strategy and roadmap for digital platforms.
• Analyze customer journeys, conversion funnels, and behavioral metrics to pinpoint growth opportunities.
• Formulate hypotheses and run optimization experiments to boost conversion rates, engagement, and revenue generation.
• Conduct A/B and multivariate testing, interpreting results to provide actionable insights.
• Track and report key performance indicators such as traffic quality, conversion rates, average order values, and customer engagement.
• Assess end-to-end customer journeys to identify pain points affecting business results.
• Collaborate with UX/UI, content, marketing, and development teams to enhance digital customer experiences.
• Advocate for user-centered design approaches while aligning with business goals.
• Recommend improvements related to navigation, content, personalization, and onsite experience.
• Investigate and apply emerging technologies, particularly Generative AI, to elevate customer interactions and operational workflows.
• Create proposals and business cases for future GenUI experiences, including AI-driven personalization, conversational interfaces, adaptive designs, and smart content creation.
• Stay informed on AI and digital trends, suggesting innovative solutions for upcoming implementation.
• Utilize analytics platforms to decode customer behavior and identify optimization potential.
• Transform complex data into strategic insights and actionable recommendations.
• Produce performance and testing reports demonstrating the impact of CRO initiatives.
• Work closely with analytics teams to refine acquisition, engagement, and conversion strategies through hypothesis testing.
• Partner with diverse internal teams—Publishing, Ecommerce, Analytics, and Development—to drive cross-functional collaboration.
• Communicate findings and strategic plans effectively to senior management using compelling, data-backed narratives.
• Support the creation of long-term strategies around digital growth, personalization, and AI integration.
• Promote a culture focused on experimentation, continuous improvement, and innovation within the team.

Candidate Profile

• Possesses a Bachelor's degree in Design, UX, or a related discipline.
• Has between 3 to 5 years of relevant experience in UX/UI design, CRO, or customer experience design, ideally in direct-to-consumer ecommerce environments.
• Demonstrates a strong portfolio reflecting capabilities in UX rationale, interaction design, experimentation, and data-oriented problem solving.
• Experienced with Generative UI (GenUI) and AI-influenced experience design frameworks and methodologies.
• Familiar with Adobe Experience Manager (AEM) and component-based content management system structures.
• Proficient with analytics and A/B testing tools such as Adobe Analytics or equivalent platforms.
• Exposure to AI-enabled design utilities for creative workflows.
• Understands responsive design principles, design systems, accessibility standards, and contemporary ecommerce UX patterns.
• Excels in communication, presentation, and stakeholder engagement.
• Capable of thriving in a fast-paced, agile work setting.