Manager, Account Management

About Campspot

Campspot is a team passionate about the outdoors and software, dedicated to creating a seamless camping experience for all, regardless of their level of outdoor expertise. Our culture embraces diversity, collaboration, and continuous innovation to serve campgrounds and travelers alike. We offer two main products: Campspot Management Software, a leading reservation system enhancing park revenue, and the Campspot Marketplace, a user-friendly platform for campers to book their trips with customizable options.

Role Overview

We are seeking a Manager for our Account Management team to lead and inspire a revenue-driven group, including Strategic Account Managers responsible for our largest multi-park groups and premium properties. This role focuses on maximizing net revenue retention and growth by deeply understanding partners' business needs, nurturing strong relationships, and applying consultative strategies. The manager will implement coaching, structure, and routine to ensure consistent account growth and personally handle critical deals or relationships. Senior candidates may be considered for a Senior Manager position.

Key Responsibilities

• Be accountable for net revenue retention and expansion for the team's full portfolio, tracking progress regularly.
• Leverage HubSpot analytics to identify early risks and growth opportunities, embedding this practice within the team's workflow.
• Conduct frequent one-on-one reviews on pipeline and accounts centered on growth drivers rather than mere activity metrics.
• Recruit, onboard, and develop Account Managers with clear performance benchmarks for each career stage.
• Provide actionable feedback and ensure its effective implementation.
• Participate actively in customer engagements such as quarterly business reviews, renewals, and expansion discussions to support and coach the sales process.
• Utilize call recordings to refine team skills in discovery, handling objections, and communicating value.
• Forge and maintain direct relationships with top-tier clients alongside Account Managers, being a visible partner.
• Travel quarterly at minimum to meet key clients in-person and represent Campspot at industry events.
• Collaborate closely with Sales, Implementation, Support, and Product teams to ensure seamless onboarding and issue resolution for accounts.
• Advocate for customer needs internally, communicating product and support concerns relevant to key customers.

Qualifications

• At least 2 years managing Account Management, Customer Success, or Sales teams in a dynamic environment with strong emphasis on hiring, coaching, and performance management.
• Proven ability to guide teams through change, deliver direct feedback, and uphold accountability.
• Excellent communication skills tailored to different stakeholders, adept at detecting subtle client signals indicating risk or opportunity.
• Demonstrated responsibility for revenue targets, including quota and net revenue retention, with a history of managing churn and driving revenue growth.
• Experience coaching during live customer interactions and using call recording tools for performance enhancement.
• Comfortable negotiating ROI and pricing discussions with business leaders.
• Proficient with CRM systems like HubSpot; familiarity with coaching tools such as Attention is preferred.
• Background in software and ideally experience in outdoor hospitality, campgrounds, or related sectors familiar with seasonal revenue cycles.

Compensation and Benefits

• Base annual salary ranging from $95,000 to $130,000, with eligibility for quarterly bonuses up to 25% of base pay.
• Comprehensive benefits including medical, dental, vision, life, and disability insurance at affordable rates.
• 401(k) retirement plan featuring employer matching contributions.
• A flexible and casual workplace environment.
• Employee camping credits to encourage engagement with our product and outdoor experiences.

Additional Information

Preference is given to applicants near our Grand Rapids, MI headquarters or Denver, CO hub who are open to a hybrid working model. Candidates from states where Campspot currently has employees may also be considered. Applicants from outside the US or outside listed states are not eligible.