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Job Overview

The Manager - Operational Technology at Modon is responsible for enhancing operational processes, systems, and data-driven decision-making across the lifecycle of assets and services. This leadership role guides enterprise-wide improvements in facilities, asset management, customer services, and associated operations while ensuring alignment with strategic objectives.

Key Responsibilities

Drive standardization and control of enterprise processes focusing on customer-centric outcomes prior to automation.
Lead adoption and optimization of CAFM/EAM systems and other related operational platforms.
Manage lifecycle-ready, reliable, and governed asset and operational information for improved performance.
Enhance asset reliability, service levels, customer satisfaction, and operational decision-making.
Verify and sustain financial, productivity, compliance, and risk mitigation benefits post-implementation.
Oversee a governed pipeline of automation, analytics, and AI-enabled projects for continuous improvement.
Own the multi-year operational technology roadmap, prioritizing investments aligned with enterprise strategies.
Develop and monitor business cases, benefit plans, and assign ownership to track value realization into routine operations.
Lead cross-functional programs ensuring scope, budget, schedule, risks, procurement, and governance adherence.
Provide executive-level updates on progress, risks, performance, and realized value.
Design target operating models including process ownership, roles, service models, controls, and capabilities.
Manage enterprise-wide requirements from discovery through acceptance and controlled changes.
Simplify and standardize workflows across functions and subsidiaries to eliminate inefficiencies before automation.
Maintain a prioritized backlog of process, information, and system improvements.
Function as product owner and design authority for CAFM and other operational systems, overseeing configurations, testing, and release approvals.
Ensure standardized processes for asset registers, work management, maintenance, inspections, service requests, contracts, space, inventory, and field operations.
Monitor system adoption, data quality, service levels, control effectiveness, and user satisfaction; champion continuous improvement efforts.
Lead application and governance of BIM, AIM, AIS, common data environments, and information handovers across asset lifecycles.
Set and enforce information requirements, ownership, standards, and quality gates at enterprise and project levels.
Integrate data from CAFM/EAM, GIS, ERP, CRM, BMS, IoT, and business intelligence to enable a unified performance view.
Identify and operationalize AI, automation, and analytics use cases collaboratively with Digital and IT teams ensuring responsible and value-driven implementation.
Embed customer requirements, service standards, and feedback mechanisms into workflow and functional design.
Link customer requests and service feedback to operational accountability and reporting frameworks.
Use data on assets, services, costs, condition, and customer journeys to drive improvements in reliability and resource allocation.
Establish KPIs and review routines that translate insights into accountable management actions.
Lead and develop direct reports and matrix teams, building capabilities in process ownership, product management, and value realization.
Foster networks of sponsors, process owners, and super users to support change management and sustained adoption.
Manage vendor relationships to ensure outcome-aligned quality, service, knowledge transfer, and contracts compliance.

Qualifications

Bachelor's degree in Engineering, Facilities Management, Asset Management, Operations, Business, or a related field.
Minimum 10 years of relevant experience, including at least 5 years leading complex operational or business transformations in asset-intensive sectors such as real estate, infrastructure, or community services.
Project or program management certification (PMP, PgMP, PRINCE2 Practitioner, or equivalent) or commitment to obtain within an agreed timeframe.
Proven accountability in improving facilities, asset maintenance, customer service, or field operations with clear evidence of process ownership and operational performance management.
Demonstrable leadership of enterprise-scale transformations from business case through to implementation, adoption, and benefit realization.
Experience as a functional owner or optimizer of CAFM, EAM, or similar operational platforms.
Strong background in developing target operating models, requirements management, workflow optimization, governance, supplier management, and executive reporting.
Capability to identify and implement AI, automation, and analytics cases in partnership with Digital and IT ensuring responsible deployment and measurable results; technical coding or model development is not mandatory.

Preferred Qualifications

Postgraduate qualification in business, engineering, asset or facilities management, or transformation fields.
Change management certification such as Prosci or APMG Change Management.
Relevant professional certifications like CFM, FMP, IAM Certificate/Diploma, Lean Six Sigma, or ISO 19650 information management.

Candidate Profile

The ideal candidate embodies a business-focused transformation leader with in-depth operational knowledge and sufficient technology familiarity to guide function design, adoption, and value realization. This position emphasizes operational leadership rather than technical IT infrastructure, systems administration, or software development.

Experience & Competencies

Strategically translates enterprise objectives into governed execution with measurable outcomes.
Manages complex portfolios including budgets, risks, vendors, and executive-level decision-making.
Possesses deep understanding of facilities management, asset maintenance, service delivery, and customer operations with a focus on simplifying and standardizing work before automation.
Exhibits fluency in operational systems such as CAFM/EAM, BIM/AIM/AIS, data governance, and operational reporting.
Frames business challenges for AI, automation, and analytics solutions and ensures alignment with operational needs.
Applies predictive, agile or hybrid project delivery methodologies integrating management with adoption and reinforcement strategies.
Develops strong evidence-based business cases and tracks benefits throughout transition to business-as-usual.
Leads and influences both direct and matrix teams, fostering capability and ownership throughout organizational boundaries.
Communicates complex operational decisions clearly to diverse audiences including executives, users, technical teams, and suppliers.

Manager - Operational Technology